Royal Swiss Lahore

1013 reviews

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  Numan

  PK · family_with_children · Oct 2026

  7/10
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  Hussnain

  PK · extended_group · Oct 2026

  4/10

  Poor Staff Training, Bad management, Igorance in services and overall not value for money.

  The overall facility, location, building, infrastructure, design, ambiance is really good and peaceful.

  I had high expectations of Royal Swiss because of its strong name and reputation. This was my second stay. My first visit was average but acceptable; this time the experience was much worse and very disappointing. The check-in process was particularly bad. I was misinformed over the phone by a staff member named Abdul Moiz (or Moeed). Because of that incorrect information, I checked out early from my previous hotel and lost PKR 30,000. At the front desk, the staff member on duty (Hashir or Hashim) was working alone. He was rude, seemed overworked, and handled the situation in an unprofessional way. I was not the only one affected — several other guests at the counter also looked frustrated and had a poor experience. I waited almost 55 minutes just to get my room. The night shift clearly needs better management or a senior person present, as this is creating a very bad first impression for guests. Daytime service was better overall. However, basic items were missing from the room, there were no slippers and no towels. When I called the staff, they said the items were coming, but they only arrived after 40 minutes while I was already in the shower. This was very inconvenient. The most concerning part was during check-in, several drunk individuals were sitting in the 3rd-floor lobby and followed us. It created a fearful and uncomfortable situation. The hotel may allow drinking, but it should not allow heavily intoxicated people to move freely in public areas and disturb other guests. Royal Swiss has invested well in its building and facilities. The same attention is needed for the team. Service quality is declining from a high level to average and now towards poor. I will ask management how they plan to compensate for the financial loss, wasted time, and overall disturbance caused by this experience, and what concrete steps they will take to improve staff training and service standards.

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  Nauman

  OM · family_with_children · Oct 2026

  10/10

  Excellent place to stay Good environment cooperative staff. Delicious cousin Would recommend if traveling with family lovely place to stay and nearby to the airport and easily accessible to all spots

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  Hussnain

  PK · extended_group · Oct 2026

  6/10

  Great place, worst experience with staff, not a value for money.

  Building and ambiance is great, its a beautifully designed place and have a great location.

  Checkin was pathetic, Staff training is needed on a priority basis. They had no clue how to welcome guests properly, how to mange the workload properly. The guy at the call was saying something else before chekin and his name was Abdul Moeed or Moiz, when i went for checkin at night there was only one guy who was managing the night shift and he was very immature, i guess hashim or hashir or someone like that, he was lying and miss comunicating again and again and felt like cheating or hiding. There were no slippers and towels in room. After calling the reception again and again the staff was coming coming after 40 minutes for response. There were drunk guys walking at night in the lobby and even followed when i was going to the lift. Overall very bad experience and had high expectations. Also this was not only me who was having these issues, other people at the checkin were also having a bad experience. Day time experience was good, i guess night shift needs to be changed and punished.

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  Omer

  PK · couple · Oct 2026

  1/10

  Awful stay…

  Really pathetic, dust everywhere and the beds were dirty with hairs everywhere. I am not sure what type of standard they’re offering but it’s really awful stay. Bathroom was also dirty and even tv wasn’t functional

  Cleanliness was 0