Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

741 reviews

• T

  Torrance

  US · couple · Sep 2026

  9/10

  Great place to visit

  Property was nice, clean

  Only complaint is food could of been better

• J

  javocca

  US · solo_traveller · Sep 2026

  10/10
• A

  Abraham

  MX · family_with_children · Sep 2026

  10/10

  My wife, our 3.5-month-old baby and I just spent a few days at the Royalton in Cancun for a little family staycation and we honestly had such an amazing time. This was one of our first little getaways together as a family of three, so it was already going to be special for us. From the minute we arrived, though, everyone made us feel so welcome. Having such a young baby obviously means you have a few extra needs here and there, and the staff were incredibly accommodating. Nothing ever felt like we were asking too much, and everyone was always happy to help. It really allowed us to relax, enjoy the resort and just have some quality time together as a family. The service across the entire resort was amazing. It didn’t matter which department we were dealing with, everyone was friendly, helpful and always had a great attitude. The food was really good, our room and the resort were always incredibly clean, and we were genuinely impressed with how well everything was taken care of. But what stood out to us more than anything was the people. We especially want to mention Andy García from Booking Concierge. He was amazing from the beginning and really went out of his way to take care of us. He was always checking in, helping us with restaurant reservations and anything else we needed, and making sure we were enjoying ourselves. Even helping us arrange a little extra time before checkout made things so much easier with the baby. Those may seem like small things, but when you’re away with a 3.5-month-old, they make a huge difference. Andy and the rest of his team made us feel like they genuinely cared about our experience rather than just doing their jobs. We also really appreciated how kind everyone was with our baby—it made the whole trip feel that much more welcoming. You can have a beautiful hotel, great food and nice rooms, but at the end of the day it’s the people who make you remember a place and want to come back. That was definitely the case here.

• L

  Larry

  EC · family_with_children · Sep 2026

  7/10

  Estadia Buena

  El personal muy cordial

  Nunca pudimos reservar cenas en restaturantes

• U

  U8305YPchrisj

  Family · Aug 2026

  10/10

  Excellent family experience

  Excellent amenities and service