Sands Grand Hotel

15 reviews

• C

  christinapK9502FL

  Friends getaway · Apr 2025

  4/10

  upsetting experience

  During my recent stay at a beautiful resort, I was initially impressed by the stunning environment, friendly staff, and delicious meals they served. However, my experience quickly soured due to the actions of the housekeeping staff. They frequently knocked on my door, waking me up and insisting I leave so they could "clean," which mainly involved making the beds and taking out the trash. Despite my repeated requests for them to keep the door closed while cleaning to prevent mosquitoes from entering, they consistently left it wide open. One day, I returned to my room to find the door ajar, and I realized that my cash had gone missing. I had taken precautions to hide it deep in my luggage after noticing a worker observing where I kept it, but it was clear that someone had taken it while I was away. The aftermath of this situation was incredibly frustrating. Instead of a thorough cleaning, I returned to find only a made bed, empty trash, and an empty wallet, alongside a many mosquitoes that had invaded my space due to them. My friend and I suffered through a night filled with mosquito bites, even with bug spray applied, which left us feeling sick and going to the local hospital to find treatments. Additionally, the discomfort of the beds was unbearable; two out of the three beds had only spring mattresses, causing immense back pain. When I requested a memory foam mattress, I was told that the rooms were full and nothing could be done, which was baffling considering that only one of the three beds had a memory foam option. The staff communicated fluently in English when they wanted us to leave, yet when I confronted them about my missing cash, they suddenly struggled to understand. Ultimately, the combination of discomfort, theft, and poor communication turned what should have been a relaxing getaway into a distressing experience.

• T

  TiborK345

  CZ · Couples · Feb 2025

  8/10

  Paradise on a Long Island

  I have to say I was sceptical that we choose 4*. In my opinion it was clearly 4*+. We were delighted by the hotel and most importantly restaurant. Service (Thuwan and sorry I dont know the name of the girl) in restaurant was very professional. Hand behind the back and very polite behavior. Love it! And the kitchen did very good job in cooking and I wanted to take him home :) . Next thing, manager of the hotel Shaheen is very good person and dealt with a small issue we had with speedboat and tried to fix it himself (he was not obligated to do that). He was also very well informed and very educated, so it was very easy to speak with him about anything and he also made time for us for a small talk. Yoosuf is very good young man with very good personality and he is a very good trip guy there. He knows everything literally and if he does not, he will find it as soon and possible and learn it. The only thing I have to say are mosquitos (not the issue of hotel) and the electricity. It has some weird behaviour, but not a deal breaker. Rooms are very clean although I would change toilets and showers. This is why I put 4*. This can be done easily and I think they will get it done very soon :) If I could I would go there again since this hotel and island is a paradise and I got in love with this place :)

• C

  cristianocL3519NH

  Couples · Feb 2025

  6/10

  Not a 4 stars at all

  We didn't like much the hotel as all. Clearly is not a 4 stars hotel. The reception was empty most of time when we needed. The bed was a bit tough as well. But Irufaan is a nice and honest person. He is also more prepared to deal with tourist then some colleagues. Some of then were a bit inpatient of not prepared to solve simple issues. The cleaning guy is a good person too. I want to do an honor mention to Thuwan. THIS employee deserves to be recognized and evolve in his career. He has sympathy, is smart, has good energy and made us feel really welcome there. He is 5 stars!

• A

  Alex

  partner · Jan 2025

  10/10

  Ok property

• D

  djorjdoyod

  family · Jan 2025

  6/10

  The food is good. But its not clean, has cockroach. Smell awfull. You have to say to change towels and sheets. Otherwise they wont change it. Towels smell bad. Water you have to buy. Overall not recommended. Staff is nice and polite.