Sapa Cat Cat Hills Resort & Spa

90 reviews

• W

  wriddhim2025

  DUBAI, EMIRATE OF DUBAI · Family · Dec 2025

  8/10

  Nice property

  The property was beautiful and very well maintained. Overall, it was a great experience, and the scenery was excellent. However, they are quite strict about check‑in and check‑out times. Early check‑in requires an additional fee, and even requesting a 15‑minute extension at check‑out was difficult, which felt a bit rigid.

• N

  Navigator38298830440

  SINGAPORE · Friends getaway · Nov 2025

  10/10

  Chill stay with some hiccups

  The location is stunning. The room was clean and cozy. The only part that felt a bit uncomfortable was the process for getting on the buggy. We had to wait over 40 minutes on the first night to take us to our rooms because there was no queue system or staff around at that time, and people were rushing to get on. A clearer process would really help make things smoother and more comfortable for arriving guests. Thankfully, Mr. Colin Hoang, the operations manager, was incredibly attentive and helpful. He made sure everything was sorted quickly and checked in to ensure we were comfortable. His professionalism and warmth really stood out and made the stay feel more personal. Overall, it was a lovely stay.

• 4

  497winnk

  Friends getaway · Nov 2025

  10/10

  Wonderful experience at CatCat Hills Resort

  I came here for 4D3N trips with my friends. The weather and atmosphere is amazing. I choose for Panorama View room and everything was perfect. All the amenities are well maintained also. Even though there was a bit of inconvenience happened during our check in, Mr.Colin made everything perfect all along during our stay. He is very friendly and responsive. He helped us with all of our requests and we were truly enjoyed staying there with his service. Will definitely come back. He’s the best!!! Thank you Mr.Colin Hoang~

• P

  P4317WBisabellet

  Family · Oct 2025

  6/10

  ALMOST A RUINED TRIP

  Our stay at Cat Cat Hills Resort was a mix of positives and disappointments. The rooms are very nice, comfortable, and well-kept, and most of the staff are polite and welcoming. We especially want to highlight Louis, who went out of his way to make sure our stay was comfortable—his attentiveness and warm attitude really stood out and made a big difference. On the other hand, we had a less pleasant experience with Ms. Trinh Nguyen. Before booking, she was accommodating, but after we confirmed, our requests for an easy-access room (important for a senior and a baby traveling with us) were disregarded. This lack of consideration felt quite rude and almost ruined our stay. Overall, the resort itself is lovely, and we appreciate the efforts of staff like Louis, but management should ensure consistency in service so that all guests feel equally respected and cared for.

• 8

  838desirep

  Family · Sep 2025

  10/10

  It was an unforgettable experience because of Louis. Ask for his assistance when you are there.

  CatCat resort was memorable due to the excellent service of staff member Louis. He was excellent in advising us best sites to visit and best tours, he also helped us book everything which made our stay there quite enjoyable. On leaving the resort we misplaced our passports and when we arrived in Ninh Binh, Louis helped us to search everywhere at the resort to the extent of going to the restaurant we last ate at. Louis makes CatCat the best option in Sapa.