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Guests mentioned
US · couple · Sep 2026
We went there with some reservations but within few minutes of checking in we were free birds enjoying to the fullest. T
Everything from facilities to staff is great. Very friendly staff and the ambience just gets you in the mood
US · couple · May 2026
Always love our stays here. Actively trying to plan another visit
US · solo_traveller · Apr 2026
Overall, this was an extremely disappointing and stressful experience
We believe we would have liked the place if we had actually stayed there.
We booked the hotel through Booking.com and fully paid for the reservation — the payment was successfully charged by the platform. Shortly after, we received a message from the hotel staff urgently asking us to call them because they claimed they had not received the card details. They insisted that we provide our credit card information over the phone and pay again. To be clear: Booking had already charged us in full. I run a rental business myself, and it is standard practice that Booking provides the payment details to the property later. However, the hotel staff appeared to lack competence and turned this into a major issue. We were informed that we would not be allowed to check in unless we paid again. I then requested a refund instead, but they refused to process it until they received full payment again from Booking. As a result, I spent a significant amount of time communicating between the hotel and Booking.com. Even the Booking representatives were surprised by the hotel’s behavior and lack of understanding. The hotel staff also suggested that it was our fault for booking through Booking.com. Dear hotel management — it is you who choose which platform to sell your rooms on. It is your responsibility to resolve payment matters with your distribution partners, not the customer’s. Guests should not be placed in the middle of such disputes. I would also like to strongly emphasize that requesting full credit card details over the phone is not acceptable. This raises serious security concerns and creates a very poor user experience. In Europe, such practices can even lead to penalties under consumer protection and data security regulations. It felt unsafe and highly unprofessional. Ultimately, we had to cancel our entire trip because of this situation. Later, the hotel offered a late check-out, but by then it was already well past midday and we would not have been able to arrive in time. Eventually, a refund was processed.
TH · couple · Feb 2026
US · couple · Dec 2025
SMI:PS was our first dip into the lifestyle pool and we're head over heels with it. We've been "lifestyle adjacent" for years with our other activities and we didn't get too adventurous but when we're out again we have bigger plans! Suuuuuuper friendly staff and guests which was half the reason we felt so comfortable here.
We didn't book nearly enough time for our first trip! Coming back soon!!!
66540 San Marcus Rd · Desert Hot Springs