Sea Shore Allure

42 reviews

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  Y3884IUjennifere

  SAINT LOUIS, MISSOURI · Couples · Jan 2026

  2/10

  Lack of Integrity

  We were trying to be considerate of this rental but they really ranked us low when we were superb guest? Why... well... Here is our story. Great location near Cruz Bay and a well-equipped property with chairs and floats. We walked to town daily. We stayed in the Drupe room, which I highly recommend for the one-bedroom layout and view. Our issue arose when we had to unexpectedly extend our stay due to international conflict that grounded flights (Venezuela). Many travelers on the island, including us, had no other lodging options. Despite never leaving the property or our room, we were told we had to book a minimum five-day extension, rather than extending day by day while waiting on flights. Of the five extra nights we were required to book, we only stayed three in order to return to our children and jobs as soon as flights resumed. We requested a refund for the two unused nights. We also met another couple at the pool who had been allowed to extend their stay by just one day two days earlier, which made the policy feel inconsistently applied. After multiple emails and texts, we were issued a one-day credit to be used within the year, which was not realistic. I was always kind and respectful during this negotiation. A simple goodwill refund would have earned a five-star review and strong recommendations. Unfortunately, we left feeling taken advantage of during a stressful situation. Still I ranked it a 3 on VRBO. Anticipating this they then wrote the following ranking as a guest (see picture). We are very clean people, only asked for towels (because we received NO room service for 10 days - that's right 10 days) - and exchanged those towels accordingly through texting the friendly staff who were wonderful. This is unacceptable and I expect a higher caliber of service and expectation from the owners. We would have STILL returned after this credit in up coming years given we loved the property and during our stay we were treated great, but seeing how they ranked me and impacting my future ability to book VRBOs with confidence with others the respect is lost!

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  davidjmarshall2023

  WAPPINGERS FALLS, NEW YORK · NONE · Jul 2025

  6/10

  This was our second time to St. John and second time staying at Sea Shore. We got married here in 2015 and were returning to celebrate our 10-year anniversary. We were so excited to return and to stay at Sea Shore. The property is beautiful and very well maintained, with a gorgeous view. Room was very clean and comfortable. While the property itself was just as nice as it was the first time, we were surprised and disappointed at the customer service issues we experienced. In terms of responsiveness, it was a totally different vibe than 10 years ago. As this trip was approaching, they reached out to us to offer assistance with things such as provisions for the room, jeep rentals, etc. We took them up on their offer to have them assist with a jeep rental. Ann Marie stopped responding to us about it prior to our trip. When we reached out for an update, she stated she was having difficulty finding something that fit the timeframe we needed but assured us she would let us know what would happen either way. We never heard anything and by the time we got there we were unable to secure a rental on our own. Had we known they weren’t going to assist, we would’ve handled it ourselves ahead of the trip. When we arrived, she was very nice when checking us in and even said we received a slight room upgrade (there was only one other couple staying there, so most rooms were open). She did not bring up the jeep issue, and at that point we didn’t mention it. When she heard it was our second time back, she informed us that returning guests get 10% off and that we would get credited. We didn’t know about the 10% thing but were very appreciative of her offer (in the moment it made us not care about the jeep issue). She stated that we would get an update about it at some point during the trip. We did not hear anything, so I followed up at the end of the trip. No response. I tried again when we first got back. Ann Marie said Dior would process it and we would see a credit in about 7 days. That time passed and I reached out again. No response. It took additional reaching out for Ann Marie to say that management had to review our “request” (we did not request it – it was offered). She then finally called to say management denied it because they technically placed us in an “upgraded” room. Not once did she apologize for wrongly offering us a 10% refund, nor did any owner or manager ever respond to us. It’s a shame because they were pleasant in person but the whole 3-week post trip ordeal left a bad impression. That issue, along with the lack of responsiveness about the jeep rental made it clear that we should stay somewhere else next time. You pay good money for the room, and with only 2 couples there you would expect responsiveness. The first experience 10 years ago was very nice in terms of the personal approach they had, as well as how responsive they were. That alone helped us overlook some of the downsides, such as location. Most taxis would not go back there at night, and the walk from the Cruz Bay night life isn’t the best when it is late. One taxi driver informed us that most drivers don’t like going there due to road conditions leading up to it. A jeep rental could solve that problem….

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  Brina8847

  TEGA CAY, SOUTH CAROLINA · Couples · Apr 2025

  10/10

  Perfect week!

  We had an amazing week here! We were pleasantly surprised to find coolers, beach chairs and beach towels! The welcome basket was also a surprise packed with snacks when we arrived. The location was convenient and close to all restaurants and shops. Communication was great and they were quick to answer any questions we had. The bed was very comfortable and even though we rarely watch TV all of our normal apps were readily available. We really enjoyed the rooftop hot tub and pool. We travel a lot and St. John quickly made the number one spot for our favorite destinations. If you love to snorkel the trip to Watermelon Cay is worth it. We loved Francis Bay and Cinnamon Bay. Trunk Bay is beautiful but busy. Maho Bay was our least favorite but we did see turtles so that made it worth the trip. Honeymoon beach (in my opinion) had the most beautiful sand and water (we took a trolley from Caneel Bay Resort). We also rented a boat in Coral Bay to snorkel and check out that side of the island, the weather was perfect so we were able to go to places that were not normally allowed.

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  sueph0enix

  PHOENIX, ARIZONA · Couples · Apr 2025

  10/10

  We seniors had a wonderful stay

  We would most definitely return! The one bedrooms are (I believe) all located on the first floor. We had room # 3 (was able to request) and I believe it had the best ocean view. The property managers were wonderfully friendly and helpful. The car ferries do pass by frequently, but were not annoying and my husband actually enjoyed watching them. It is a small hotel with a small pool and two hot tubs, beach chairs, cooler, noodles. The property was clean and quiet. It's located down a road with lots of pot holes, but don't let that discourage you. We never had trouble finding a parking spot. The place is lovely, and the rooms were stocked with so many items i.e., baggies, coffee filters, etc. so we didn't have to purchase much at the starfish market (very close). There is no restaurant on site or poolside service, but that was fine with us and we were off (very early to get parking spots) to the many wonderful beaches St. John has to offer. I was just reminded as I was reading other reviews about them having the best pillows ever. I actually took a photo of the tag. The king bed was super comfortable, although a tad bit high off the ground. We never did walk to town, but the drive was very short. This hotel is a real gem.

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  natalietI4046LN

  Family · Apr 2024

  10/10

  Great Customer Service&Place to Stay

  My boyfriend and I traveled here with my three teenage children for spring break. The place is beautiful, comfortable, and conveniently located. It had everything we needed to feel like we were at our own house. I cannot say enough great things about the customer service/concierge women, Ann Marie and Dior. I have traveled to a lot of places domestically and internationally and have never received such wonderful service. Ann Marie and Dior were so nice, friendly, accommodating, and helped us plan our days and nights before and during our trip to St. John, making it so relaxing, fun, and very memorable. Communication was easy with very quick response times. Their recommendations were top notch! Every company, place, and person they recommended were professional, friendly, and wonderful! We hope to be back here again soon. Highly recommend!