Sensi Azores Nature and SPA

113 reviews

• N

  navity

  US · Couples · Oct 2025

  4/10

  Well below our expectations

  The hotel website and pictures, led us to believe it is a luxury hi end hotel. In reality , it’s not even coming close. The room got filled with flies, every day after the cleaners did their job . The tv, had no sound ,and it is a very small size old tv. It is not a smart tv , and no way to connect to smart phone . Or use Netflix…, No large screen tv in any other communal space. No gym what so ever , not even a dedicated space large enough to even do any yoga or stretching. The sauna was broken for all our 4 days stay . The outdoor pool is freezing . The inside pool is very small, don’t be fooled by the pictures…. Only 4 lounges next to the pool .,,,, They are understaffed, so service in breakfast and dinner is slow and the guests have to wait forever for the order. All this comes in a very high price , double than the best hotels in Porto. Very poor ratio between what you pay and what you get. Sad One of the only bad experiences we had in a 4 weeks stay in Portugal .

• K

  katiesV649LB

  Couples · Oct 2025

  2/10

  Avoid at all costs. Credit card dispute ongoing. Beware of this toxic business.

  Our stay was at best mediocre. Other than burgers at the bar (with such low seats it’s impossible to eat comfortably) the food was overall very disappointing. Breakfast was the worst on the island with hard bread and underseasoned eggs and truly unbelievably bad coffee. We experienced a steady stream of bugs in to our room even with doors and windows closed (unfortunately) and felt isolated so far away from other dining options and tourist sites, particularly for the extremely high prices out of proportion to the rest of the island. Far and away, however, the worst part was coming home to find that Sensi Spa charged us ON A SEPARATE CARD for ANOTHER room WHILE WE WERE CHECKED IN FOR OUR RESERVATION and deemed us a “no show” for that other fraudulent reservation. They have not responded or accepted any responsibility for the unbelievable theft they’ve committed, and we are fighting this with our credit card company. BEWARE.

• K

  Kelley

  Oct 2025

  6/10

  Very small pours on wine - 4 oz. I would rather pay more for a proper 6-8 oz. Stingy.

• K

  Kenneth

  partner · Oct 2025

  10/10

  The staff was extremely professional and attentive. The room was clean and quiet and the views are amazing. We would come back in a heart beat.

• L

  Lisa

  Oct 2025

  8/10

  Pleasant stay. Very quiet hotel in a remote area. Rooms and spa had a nice calming vibe. Pretty water view but the dead fields in front of our room were not very pleasing to the eye. I'm not sure I would rate it 5*... more like a 4 star. But staff was nice and the rooms and bathroom were spacious and clean