Ser In Hotel

46 reviews

• A

  Aryna

  BY · solo_traveller · Jul 2026

  1/10

  The worst customer service I’ve ever experienced.

  Nothing.

  Be very careful if you decide to stay here. I booked a specific room with a large bed, a workspace, and a balcony because I was traveling to Yerevan for work. When I arrived, I was told that my room had already been given to someone else. The manager, Alexander, promised that I would stay in a standard room for only two nights and then be moved to a suite. Based on that promise, I agreed to stay and paid the full amount for my original booking. That promise was never kept. Instead of two nights, I spent four out of my six nights in the standard room. Every day Alexander told me that I would be moved “in an hour” or “soon.” I kept coming back to reception throughout the day, only to receive another excuse. On Monday, he left the hotel without resolving the issue or informing the staff what to do. They simply told me that only Alexander could make that decision, so I had to wait until the next day. On Tuesday, the same thing happened again. When I finally asked whether they actually intended to move me, Alexander smiled, said, “You have a saying in Russian: ‘Hope dies last,’” and laughed. That response alone tells you everything you need to know about how this hotel treats its guests. On the fifth night, I was finally moved, but not to the suite I had been promised. Instead, I was given a completely different apartment that also did not match my booking. The biggest issue wasn’t that a mistake happened. Hotels make mistakes. The real problem was that I was lied to for four consecutive days instead of being told the truth. Had Alexander been honest on the first day, I would have canceled my stay immediately and booked another hotel. I paid around $820 for a room that I never received. If you’re considering this hotel, keep in mind that your reservation may not be honored, and if something goes wrong, you may spend days chasing empty promises instead of enjoying your trip.

• D

  Dmitrii

  IL · couple · Jul 2026

  1/10
• А

  Асмоловская

  RU · solo_traveller · Jul 2026

  9/10

  Очень удобное расположение отеля,отличный номер,удобства, ремонт,все отлично)) Единственное - не всегда мыли раковину,а в остальном мы очень довольны!замечательные ребята на ресепшн, всегда помогут,сориентируют, спасибо им!

  Не всегда качественно делали уборку раковины

• LD

  Leonardo de Paula

  BR · couple · Jun 2026

  1/10

  Pessima, atitude estranha com suspeita de oportunismo

  Nada. Cancelaram a nossa reserva 2h antes da chegada

  Cancelaram minha reserva pouco antes cerca de 2h da minha chegada ao hotel com a justificativa de que o cartao de credito era invalido, algo que nunca me aconteceu na booking.com em anos de uso sendo que possuia uma reserva confirmada com cartao de credito e que funcionou em todas as demais reservas.Chegando nos ofereceram um quarto mais caro no momento da nossa chegada solicitando pagamento em dinheiro, um comportamento muito estranho que me soou como oportunista para oferecer o quarto reservado a outros viajantes por um preco mais alto e nos cobrar mais por outro quarto. Sdo hotel com a minha esposa em busca de outro quarto de hotel e nos deparamos com a cidade de yerevan lotada quase sem quartos disponíveis em quase nenhum hotel, terminamos apos percorrer cerca de 2h na cidade em quarto sujo e barulhento no unico hotel disponível por um preço razoável. Total descaso, evitem se nao quiser problemas como nos tivemos.

• А

  Анна

  RU · couple · Jun 2026

  10/10

  добрый день. это очень уютный и потрясающий отель. оставалась там неоднократно. все номера чистые, с новым ремонтом. расположение шикарное. центр города. персонал очень любезный. очень рекомендую.