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HK · couple · Oct 2026
A hotel thats well past its glory and based on my service experience never ever a 5 star hotel
The location of the hotel is convenient
The hotel has serious management & staffing issues. Breakfast every morning was a complete mad house! The staff could never cope with the amount of customers. On both days I had to clean my won table and find my own cutlery. Similar situation upon check out. During our check out there as a long queue of guests waiting but the entire reception had only ONE! staff on duty. At the end every one just dropped their room key at the counter and left
KW · couple · Oct 2026
النظافه والتعامل والموقع وبوفيه الافطار
AU · couple · Oct 2026
SG · family_with_children · Sep 2026
Comfortable, and centrally located.
The location was good, and the rooms were comfortable.
The food could be better (both range and quality) for a Shangrila hotel. The staff did not speak english, and many family members found it difficult to communicate with them. Some staff were very helpful but some did not have much initiative - the overall service did not feel like what a Shangrila hotel should have.
FR · family_with_children · Sep 2026
No. 1, Chicika Street · Shangri-La