Sheraton Changsha Hotel

26 reviews

• YC

  yoon choy

  MY · couple · Oct 2026

  10/10

  Big and clean room

• J

  Josep

  IT · family_with_children · Sep 2026

  9/10

  Molt bon hotel. Molt bones instal·lacions. Personal gentilissim.

  Gran hotel. Habitacions elegants i grans. Grans vistes. Comfortable.

• D

  Dmitry

  EE · couple · Mar 2026

  10/10
• Y

  Yuichi

  MY · extended_group · Jan 2026

  5/10

  清潔

  珈琲の入れ方が分からない。小分けパックの方がずっと良かった

• L

  Leandro

  BR · extended_group · Jan 2026

  3/10

  Extremely uncomfortable stay, completely below the standards expected from an international hotel chain like Sheraton.

  Good and varied breakfast — perhaps the only positive aspect of the property.

  Worst Sheraton I have ever stayed at in terms of comfort. The air conditioning did not work during my stay, and I was informed by a staff member (using a translation app, since no one speaks proper English) that the air conditioning only works in the summer. I was even advised to leave the window open, which I did, but it did not solve the problem. I complained about the unbearable heat in the room, and they brought two fans, which helped very little. I had to sleep for three nights in temperatures close to 30°C. The hotel has central heating that cannot be controlled by guests. Forcing guests to endure 27°C daily during winter is something I have never experienced before. It is unacceptable that in a well-known international hotel chain, no staff member speaks even reasonably fluent English. Fluent English should be a basic requirement for front desk staff or any role that deals directly with guests. Additionally, the refrigerator in the room was not working and had to be replaced.