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Guests mentioned
US · couple · Oct 2026
Overall good, I would stay here again.
Comfortable room, clean. Staff was knowledgeable, professional and courteous.
Room overlooked the bar and open area, was pretty noisy.
US · family_with_children · Oct 2026
Bad. Never again
Room was old. Heating didn't work in 1 of the 2 rooms, after telling front desk noone came to fix it and didn't bother to offer for another room due to inconvenience. Slept in jackets.
MX · solo_traveller · Oct 2026
OK to stay overnight for an early next day flight. Get a room on the backside, away from the lobby.
Room and bed were comfy, good location close to the airport
At check in the counter agent was talking to someone else while checking me in...felt ignored. Had a room out to the lobby - significant noises from the lobby and bar into the room.
US · solo_traveller · Oct 2026
Good for a night or 2
Location
Beds are not too comfortable
US · couple · Oct 2026
Disappointing , ugh!
How close it was to the airport. The shuttle service. The shower. Smelled clean. The hand soap. Black out curtains. The bed comfort was decent.
The customer service at front desk was unpleasant the whole stay. The pool / jacuzzi and area was dirty and overly noisy. Kids screaming for hours in the morning/ afternoon at pool area, I had to call multiple times to see if another room was available. Air conditioning was old and noisy and definitely needed to be cleaned. Tv was low quality, it kept going light to dark on the screen, only YouTube and Netflix was accessible. Pillows on bed were airy offering no support. Limited menu at restaurant. Thin walls. Mini fridge was so noisy. No in room phone instructions, the buttons front desk button etc. did not work, had to go down and ask how to use the phone and was told to dial 0. Overall was not pleased. Compared to Sheraton In Los Angeles and Dallas, this Sheraton needs to take notes, study and apply!
8000 Merriman Rd · Romulus