Sheraton Harbin Xiangfang Hotel

34 reviews

• J

  Jet41766579004

  Family · Feb 2025

  6/10

  Staff training needed.

  5th Feb 2025, around 10pm. Front desk female staff. Black curly pony tail. Your service attitude needs improvement. Not a tiny drop of smile. Showed impatient when asked to clarify directions to nearest 超市. Single handedly dampen Marriott Bonvoy's good reputation. Housekeeping team, restaurant team and bell boy team did wonderfully. Hotel itself is great.

• 8

  838jimmyt

  JAKARTA, JAVA · Business · Jan 2020

  2/10

  Zoe lv terrible service

  Sucks hotel and service. They think they are the only 5 stars hotel in harbin and powerful, need no clients anymore. Disgrace and very bad attitude handling complaint. Too bad. In fact, the hotel is good, bfast quitebgood compared to other hotels due its 5 stars, only service is not up to par

• C

  cclia_see

  SINGAPORE · Friends getaway · Jun 2019

  10/10

  Great service!

  My friend had left her universal charger and shawl in the hotel when we checked out and only realised that after we checked into another hotel. When we called up the hotel to verify, they confirmed with us that we had indeed left those items in the room and they will help us keep the items till we head back to the hotel again few days later. Really thankful for their amazing service!

• K

  KaylaKersey

  SHANGHAI · NONE · May 2019

  10/10

  Wonderful service, despite language barrier

  Stayed at this Sheraton for a few days while I was visiting Harbin's famous ice castles, snow sculptures, & historical districts. It's not all that close to these attractions-- but the cab drivers are familiar with this hotel and were able to ferry me back & forth in about 20-25 minutes rather cheaply. (Can't give actual estimates, as the rates were increased due to the Chinese New Year holiday). I found my room to be very well equipped-- lots of toiletries, a wonderfully cozy robe (necessary for Harbin in January). I stayed in one of the very cute "family" rooms, despite the fact that it was just me, because the pictures online were so cute. I would highly recommend for the fun photos alone. And I cannot say enough good things about the hotel dining. I went to the traditional Chinese restaurant for dinner one night, and despite the fact that there was no English menu, I managed alright. Staff made me feel very welcome, and tried their best to understand my ordering, wherein I just pointed at pictures of food on my phone. Anyway, it's a great place to bring kids & relax in Harbin, even if it is a bit farther away from the ice castles & what not.

• A

  ABKinBoston

  BOSTON, MASSACHUSETTS · Couples · May 2019

  2/10

  Overheated, stuffy rooms, shockingly rude service

  This is one of the most poorly-managed large-chain hotels we have encountered in a decade and a half of traveling in China. It was an exhausting and dispiriting experience from start to finish; not something we expected to encounter in a Sheraton. First, after having booked a non-smoking room, we were taken to a room that stank of cigarettes, and had to request a transfer. Both rooms were extremely hot and stuffy -- a problem we assumed could be fixed by turning on the AC on the wall and adjusting the temperature. The room only got hotter, and we were informed that the temperature is centrally controlled and that at this time of year the AC only dispenses hot air. (These conversations were held in Chinese; the halting English of the staff made that the faster option.) A sleepless sweaty night and a few bad staff encounters later (an old AC fan that turned out not to work was delivered to our room, flashing a light that read, "Out of water;" when we called again for help, a woman stomped upstairs, shoved open one of the windows, said, "You can't adjust the temperature," and stomped out), we decided to look for another hotel in Harbin and cancelled our second night's stay. The response of the assistant manager, Zoe Zhao/ Zhao Huiyuan, was what clinched this decision. She blandly told us that hot rooms were what we had to expect on a high floor in springtime, and did not bother to apologize for what we told her had been a sleepless night. She did offer to put us on a lower, smoking floor, but by this time we had had enough.