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partner · Sep 2025
Staff were lovely, especially the delightful lady at breakfast. Situated right in front of the harbour and an easy walk around the town. We were able to park easily. Unfortunately, our room was not clean, the main light was not working and the shower was also not functioning properly.
partner · Sep 2025
Wonderful location with pub on the Mousehole harbor.
Sep 2025
Nice room but incredible noisy until 11pm (Like having DJ decks in the room) Hotel brilliantly located and historic but seems very understaffed. Had to find someone to pour drinks in the bar and was advised the following morning that breakfast was not available because the chef was ill. If we wanted a croissant and a coffee we'd have bought it next door. On check out we were asked to pay again as St Austell have changed their systems and were unable to take payment due to 'GDPR'. (Not really our problem) After we explained that we had already paid Expedia the payment was miraculously located. If we had paid again we would have been the ones wasting our time trying to reclaim the double payment. Staff in fairness were all polite and lovely - just undertrained and understaffed.
Aug 2025
Perfect Stay and location
The accommodation was amazing and the room was immaculate, the Staff were friendly and helpful. It’s in a very good location right next to the harbour. We woke up to beautiful sunrise , the food at the pub downstairs was also amazing.
partner · Aug 2025
Location
South Cliff · Penzance