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NZ · solo_traveller · Apr 2026
Ruined by the check in process
Great location
The check in process was the worst I have ever encountered and I travel a lot. I was told in an email that we could collect the keys from the office but they didn’t say the office would be closed when we were due to arrive as it was a Sunday. They would say they would phone me back and didn’t. Very slow response to emails and their responses seemed like standard emails that didn’t address what was asked. I would not book into any accommodation where Port Stephen Accommodation was the letting agent ever again
AU · extended_group · Mar 2026
AU · couple · Mar 2026
property is definitely not worth the money they’re asking, due to the lack of update/upgrade n care on all of the ab
The view
Oven didn’t work when we tried to cook dinner first night n remained so for rest of stay.., light in lounge room flickered badly, it got fixed. Rang 24hr service- not really a service, no care. shower hot water tap broke, shower leaked really bad n especially at night. Bed leg in second bedroom on a strange angle/bent.. Stains on carpet in lounge area. Even tho no WiFi, TV isn’t a Smart TV, so no way to Stream. Outdated.. Poor communication in trying to get services fixed or what was proposed to happen.
AU · solo_traveller · Feb 2026
Location fantastic ! Unfortunately, I can only load four photos here. I have a lot more of the disgusting apartment. You
Proximity to beach
Disgustingly filthy we had to wash up every item of cutlery and crockery and cookware before we could use it. The shower tap fell off in my hand. The vertical blind slats were missing in a number of locations hence no privacy, except for me hanging towels up there exhaust fan in the bathroom didn’t work.numerous cockroaches. Curtains falling apart. Disgraceful, dirty blankets. Crack in mirror also so close to falling off. GPO in kitchen hanging off the wall. No extra towel rails for beach towels. Table on veranda and concrete disgustingly filthy. Dilapidated front doormat.
AU · couple · Dec 2025
Great spot but place needs some TLC.
The view was great, Coffee & Club very close.
Needs a little TLC.
Unit 3/11 Shoal Bay Road · Shoal Bay