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JP · solo_traveller · Sep 2025
Clean apartment in a nice area, with a somewhat complicated entry procedure
Excellent location, close to the lively Navigli area of Milan. The apartment was clean and comfortable. The hosts were generally quick to respond to messages. The hosts were also somewhat accommodating of my request for an early check-in.
I suggest that the check-in instructions for this property be revised. The instructions are extremely long, and contain several large pictures and videos, requiring extensive scrolling when viewed on a mobile phone. The instructions included statements like "enter the code" without saying what the code was, requiring very careful reading and scrolling to different parts of the webpage to find it. Entering the apartment from the street requires entering three separate codes and making two separate telephone calls. Due to poor wording of the instructions, I initially spent over 20 minutes trying to get into the apartment by entering the final door code. The instructions indicated that the "unlock" button on the apartment keypad should be held for a few seconds. I repeatedly entered the correct code, held the unlock button, and the keypad beeped and the light lit up, but the door would not open. It was only by accident that I discovered that the unlock button should only be pressed quickly and not held. Counterintuitively, holding the unlock button, even after entering the unlock code, would cause the door to lock (or stay locked). I found this very confusing and poorly explained. Finally, the directions contained no information about how to leave the final door of the complex to get out to the street. The door locked automatically, but there was no button, switch, or other mechanism on the door to unlock it. I was locked in the courtyard for over 10 minutes the first time I tried to leave. Finally, another resident of the complex showed me that several meters away from the door, there was a small switch on the wall that unlocked the mechanism. Again, I found this to be very confusing.
ES · solo_traveller · Aug 2025
Location.
Access instructions too complex, finally I had to use the emergency process. Bed is very uncomfortable. A/C too noisy.
SD · solo_traveller · Jul 2025
Location
The checkout is too early while the checking is so late The access is not easy by the procedure sent by the host
US · solo traveller · May 2025
Good location. Onerous access procedure. Bad sagging bed.
Good location. Full kitchen.
Not impressed. Gaining access to the apartment is an absurdly convoluted ordeal - requiring a juggling act of web links, phone calls, codes, and overly complicated procedures - every single time you enter. God help you if your phone dies. Supposedly, there are “emergency keys,” but retrieving them is a ridiculous scavenger hunt across the city involving multiple lockboxes, each with its own secret code, which you can only obtain by watching a video from management. The “bed” is a flimsy, bargain-basement convertible sofa with a pronounced sag that makes sleep a physical challenge. Privacy? Nonexistent. A giant, curtainless window puts the entire room on display. The 10 am checkout is unreasonably early, and the host doesn’t graciously offer flexibility. To top it off, there’s no option for storing luggage anywhere nearby. A deeply frustrating and poorly thought-out experience.
BE · solo traveller · May 2025
Very good
19 Via Cicco Simonetta · Milan