Sombra Villa by Kozystay - Sanur

9 reviews

• C

  Craker

  AU · solo_traveller · Sep 2026

  10/10

  Staff where quick to respond to any requests, we arranged there chef to make breakfast every morning " it was amazing and very friendly "

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• I

  Iryna

  GB · extended_group · Sep 2026

  4/10

  Very disappointing stay — the villa was poorly maintained, not very clean

  Bali is amazing! Sanur is really green and has a lot of nice restaurants.

  Very disappointing experience Unfortunately, the villa was a big disappointment. It looks much larger and nicer in the photos than it actually is. The property is quite old and, more importantly, not well maintained or clean — there were cobwebs, insects, dirty mirrors and other signs of poor upkeep. The glass doors rattled loudly all night because of the wind, making it difficult to sleep. The kitchen didn’t even have a hand towel, and there were only two sun loungers for a villa advertised for up to eight guests. We also received a long list of strict rules before check-in, which felt excessive considering the actual condition of the property. After check-out, we were asked to pay 30,000 for a glass that broke due to the strong wind. The villa also lacks any warmth or cosy atmosphere — it feels more like a rental property than a place thoughtfully prepared for guests. We stayed in six different villas during this trip, and unfortunately, this was by far the most disappointing one. The photos and reality simply don’t match.

• P

  Pavel

  RU · family_with_children · Aug 2026

  9/10
• B

  Bernie

  AU · solo_traveller · Jun 2026

  5/10

  A mixed bag at Sombra Villa - the Good, the Bad and the Ugly 😑

  Our contact Annisa was very helpful. The pool was good and clean. We hired the Chef to cater one breakfast and one banquet. Both were very nice. This is a hard Villa to review. Things that were good, were very good. However, the list of bad things was longer than I expected, and were so bad it spoiled the stay there.

  Sewerage all over the floor of every bathroom because the septic tank overflowed. Could not use any of the toilets for over 12 hours, or stomach the smell through out all the bedrooms. When I complained that the episode prevented using the Villa, I was offered free late check out. I asked for a refund for the half day we couldn't use the Villa, the answer was a flat No. My idea on the septic system maintenance is to pump out before it floods inside the Villa. Apologies are great, but prevention is always better than cure. The biggest lounge in the lounge area was broken with the cushions collapsed in, and unusable. The wall that all the bedrooms share with the neighbours has a Rooster on the other side that starts crowing at 5.30am. It sounds like it is inside the bathroom, and there's no sleeping through it. That is not the fault of the Villa, but I mentioned it because it caused quite the annoyance. Sombra Villa is well outside the central hub of Sanur.

• A

  Angelina

  AU · family_with_children · May 2026

  10/10

  An amazing stay in an amazing location.

  Anissa the villa manager is beyond amazing. Super accommodating, extremely helpful, nothing was ever an issue. Absolutely loved this villa. The pool is their best feature and is to die for.

  The neighbours dogs bark a fair bit and I wish there were mattress toppers for comfort as the beds were a little hard for us- but for context we are use to a plush mattress at home and they can’t obviously please everyone.