Southmoreland on the Plaza an Urban Inn

168 reviews

• D

  Dnbgc99

  Business · Feb 2026

  2/10

  Terrible

  My experience has been awful & I haven’t checked in yet. I arrived early being that my job booked this stay. Meanwhile it’s 30 degrees outside. I called the main number & simply asked if there was a waiting area where I can wait until check in time. Not only did they refused they telling me stand in the cold outside for over an hour. What is this how don’t you have a lobby area for your guest especially in the winter. Unbelievable!!!

• C

  Companion38048889740

  Couples · Oct 2025

  4/10

  Would Not Recommend

  In the Charlie Parker room- Our tv signal was so spotty we were losing connection every five-ten minutes trying to watch a movie; even after turning the heat down to 68°, both of us couldn't sleep well because we were so hot and sweaty; "continental breakfast" consisted of a croissant, a single bite of crappy Sams Club granola bar, a single spooonful of warm greek yogurt, and water from an office dispenser. When asked what could be improved upon, my response was, "A bathtub that takes less than a half hour to fill, that doesn't have an overly lengthy spigot cutting the tub space in half."

• A

  Angela

  Oct 2025

  4/10

  I booked for my son and bride for their honeymoon night. Notifed the hotel. I requested an hour early checkin. They would not allow despite no one staying at the hotel. According to my booking thru Expedia, I was allowed early checkin. They also did not receive breakfast. Per the hotel, the had an event the precluded them from serving breakfast to their only guests. The email they sent day of checkin didn't indicate no breakfast. They said we got a special rate. This is not true. Same rate on other dates. If you are wanting to go somewhere for a special event, this is not your place. They could care less.

• Z

  Zack

  Oct 2025

  10/10

  Clean room, lovely place, comfortable stay

• K

  Karen

  Oct 2025

  4/10

  There was not parking space, nor was there room for my car to turn and exit the parking lot. I ended up grazing my rear fender on the sharp rock wall, and will have to have the paint repaired. Not a good experience.