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GB · couple · Oct 2026
BR · solo_traveller · Oct 2026
First, they upgraded me to a two-bedroom apartment, which I really liked. Second, the location was great, close to everything in the city center; at the end of the street there are banks, supermarkets, shopping malls, everything you need, so it's very well located. That was a big plus; it was very good.
I didn't like the toilet flush; it had a slight problem, but it was resolved. I understand, it was resolved. And the noise from the bathroom air vent was very loud, very loud indeed. They need to pay attention to that; they need to ask for it to be replaced or cleaned because it's very noisy. That's all.
GB · solo_traveller · Oct 2026
Accessibility and cost of venue
Affordable, but poor access, poor customer care and poor cleanliness. Read before booking. ACCESS: The lock and key safe is badly designed, and signposting on arrival was inadequate. Getting into the property was far harder than it should be. CUSTOMER CARE: Support consisted of rigid, one-line automated replies. An advance bank transfer deposit is understandable, but the refund arrived 24 hours later with no communication, leaving us anxious about whether the money would be returned. There is also no clear guidance on who to contact if funds go missing. CLEANLINESS: This was the most serious issue. Dishes and kitchenware had been left unwashed. The living room tables were marked with several food stains and smelled of alcohol from previous guests. The bedding triggered a significant allergic reaction for me, and I would not describe it as clean. The price is the only point in its favour. The management should replace the lock and key system, improve signage and instructions, and raise its standard of customer care and cleaning. I would not book again unless these issues are addressed.
GB · extended_group · Oct 2026
Great location and pleasant apartment
Less equipment than we're used to: crockery. No hairdryer. Awkward.tv controls. Would have welcomed a guide.
GB · extended_group · Oct 2026
19 Figtree Lane · Sheffield