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GB · couple · Jan 2026
OM · extended_group · Jul 2025
GB · with friends · Jun 2025
My stay at Ark spacious modern apartments
the shower rooms were nice
I am writing to express my deep disappointment and sadness regarding my recent experience during my stay at Ark spacious accommodation I had booked an 11-night stay, paying a total of £1,102, along with a £250 deposit, £25 for a baby travel cot, and £100 for travel from Stoke-on-Trent to Sheffield, which brought my total expenses to £1,475. Unfortunately, these costs significantly impacted my financial resources, leaving me with nothing in my bank account to secure alternative accommodation for myself and my children. As a man suffering from foot ulcers, I can hardly walk a few steps on a good day. It was with great distress that I found myself in a vulnerable position when 4 staff members from Ark spacious accommodation without any empathy or consideration threw my belongings onto the road. I pleaded with them not to do so, explaining my situation and the fact that I had no means to transport my things elsewhere. To make matters worse, my food and medicines were mixed with rubbish, rendering them unusable. I was left with no choice but to spend the night on a park bench, fearing for my safety, as I had no one to come and pick me up due to the distance from Stoke-on-Trent. The following morning, I was finally able to return home after six long days without seeing my children, which caused me immense stress and anxiety. I am heartbroken by the way my belongings were treated. I had brought a week’s worth of shopping for my children, and to see it all thrown away alongside my personal items was devastating. I contacted Ark Spacious accommodation regarding the unsanitary conditions of the apartment, including insect-infested beds and unsafe areas in the garden, which made it impossible for me to stay there with my toddlers. I feel that I was treated unfairly and with a lack of respect. The partial refund offered to me does not reflect the distress and hardship I endured during my stay.
GB · family with young children · May 2025
Superb
Lovely apartment, modern with a cosy feel. Clean and tidy on arrival. Bethany was a great host, communication with her was easy - fast response any time we had questions or requests.
Only down side to the apartment was the lack of blinds in the living room. It was a bit difficult to enjoy the Tv with the sun causing a problem. Plus, it also meant we were exposed at night.
GB · review category business travellers · Apr 2025
Superb
9A Spinkhill Avenue · Sheffield