Spacious Soho Apartment with Parking REMS

21 reviews

• T

  Tina

  ME · extended_group · Mar 2026

  3/10

  We liked the location.

  Dear, I am writing regarding our recent stay at your apartment in Malaga. Unfortunately, our experience did not meet the expectations based on the listing and the price we paid. First of all, the apartment did not look the same as in the photos. It was not properly cleaned or maintained – we noticed dust on the curtains, under the bed, and the living room area felt unfinished and poorly arranged. Another serious concern was the smart entry system. While the apartment relies on a code-based entry, there were no clear instructions provided in case the system failed due to internet issues or technical glitches. In fact, the system did malfunction during our stay. Although we were told that instructions for a physical key had been provided, I have checked the emails and can confirm that no such instructions were included. Additionally, the physical key was located in a completely different place from the apartment, which could have caused a serious issue if the malfunction had happened at night. Fortunately, it occurred during the day and we managed to solve the situation ourselves. There was also a problem with the electricity in the apartment – the breaker kept tripping, which caused the stove and refrigerator to stop working. We were then asked to reset the system ourselves, essentially having to deal with electrical issues during our stay, which is certainly not something guests should be responsible for. Considering the price we paid – especially for February in Malaga, where there are many well-priced alternatives on Booking – we feel the overall value and quality of the stay did not match the cost. We also visited your administrative office, but unfortunately we did not feel much understanding or assistance there, despite the fact that communication via email had been quite prompt. Because of all the above, we would like to kindly request a 20% refund of the total price as a fair compensation for the issues we experienced.

• M

  Martyna

  PL · extended_group · Mar 2026

  10/10

  Przyjemny apartament świetna lokalizacja

  Doceniamy zaangażowanie personelu i opiekę nad Klientem, jednak podczas wypoczynku nie chciałabym codziennych telefonów i wiadomości z pytaniami czy wszystko w porządku tymbardziej nie znając języka, było to dość stresujące. Klamka w mieszkaniu się rozkodowywala i drzwi dwa razy były otwarte kiedy wracaliśmy. Na szczęście nikt obcy nie wszedł do apartamentu w którym były wszystkie nasze rzeczy.

• Y

  Yassine

  MA · extended_group · Jan 2026

  8/10

  Impeccable

  Oui l’équipe très professionnelle et réactive

  Rien à signaler

• M

  Mätlik

  EE · family_with_children · Jan 2026

  8/10

  Super location, basic needs present

  the automatic door key was a bit tricky due to low service in the hallway

• A

  ALESSANDRO

  IT · extended_group · Sep 2025

  9/10