Sport- und Familienresort Alpenblick

367 reviews

• H

  Hubert

  AT · couple · Oct 2026

  7/10

  Angenehm und erholsam

  War sehr gut

• A

  Abdullah

  SA · couple · Sep 2026

  2/10

  A good location, but unfortunately a very disappointing experience due to poor service, unclear charges and a serious ro

  The location was good. I would also like to mention the manager who later assisted us and gave my child a gift; she was kind and tried to help resolve some of our concerns. الموقع جيد. كما أود الإشادة بالمديرة التي تعاملت معنا لاحقًا وقدمت هدية لطفلي؛ كانت لطيفة وحاولت المساعدة في معالجة بعض الملاحظات التي واجهناها

  Unfortunately, my overall experience was very disappointing. From the beginning, I felt that the staff were not helpful or attentive to our concerns as guests. One of the main issues involved the Zell am See-Kaprun Summer Card. I was charged for the Summer Card as part of my stay, but initially we were provided only with Guest Cards rather than the actual Summer Cards. Because of this, I had to pay separately for an activity that should have been covered. After I raised the issue with the hotel, they corrected the cards and reimbursed the amount I had paid, which I appreciated. I was also charged an additional amount for my 7-year-old child. When I questioned this and referred to information I had seen online regarding children staying free, I was told that different conditions applied depending on how the reservation was booked. I found the policy unclear and would strongly recommend that the hotel make these conditions much more transparent before guests arrive. The most concerning experience occurred during the night. At approximately 4:00 a.m., while my family and I were sleeping, an unknown person entered our room. My son saw the person and shouted, after which the person immediately left. I went downstairs looking for assistance, but at that time I could only find staff working around the kitchen area. I later reported the matter to the hotel. I was told that they had checked the available cameras, but there was apparently no camera covering the corridor or the area immediately outside our room. This experience made my family feel extremely uncomfortable and was ultimately a major reason why I did not want to extend our stay as originally considered. For a family hotel, I expected much better communication, guest support and, most importantly, reassurance regarding room security. للأسف، تجربتي بشكل عام كانت مخيبة للآمال. منذ البداية لم أشعر بأن الموظفين متعاونون بالشكل المتوقع أو مهتمون بشكل كافٍ براحة النزيل وملاحظاته.

• M

  Markus

  DE · solo_traveller · Sep 2026

  8/10
• H

  Hazlat

  IL · couple · Sep 2026

  4/10
• G

  Georgia

  GB · couple · Sep 2026

  7/10

  Hotel is nice but rooms are outdated and not comfortable

  The downstairs area is very nice lovely bar etc.

  The bedrooms are not 4* No aircon No coffee making facilities other than granules Pillows and bed uncomfy