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US · couple · Oct 2026
Unknown extra charges
They charged me an extra $122 during our stay without telling me what it was for. I just saw the charges on my card, and they were already posted. I called the hotel, and they said they would call me back about that, but they didn’t. I tried calling again after a week and got no response; the AI didn’t transfer my call to the front desk. I’m a Marriott Bonvoy member, and this is the first time I've experienced this. This is very unacceptable!
US · couple · Oct 2026
US · solo_traveller · Sep 2026
US · couple · Aug 2026
US · solo_traveller · Aug 2026
402 South Tejon Street · Colorado Springs