Staybridge Suites Fairfield Napa Valley Area by IHG

433 reviews

• L

  Lorena

  US · family_with_children · Oct 2026

  7/10

  I would definitely book here again.

  Location was great. Breakfast was perfect.

  Gym facility was limited. Hot tub not working.

• CC

  Cliff Casten

  US · solo_traveller · Aug 2026

  4/10

  Were closed but still take your money

  Checked in during a major heat wave.was looking forward to the pool. Turns out the pool was closed for 6 of my 7 day stay Laundry was closed all week None of this was disclosed when checking in

  All of it

• M

  Monique

  US · couple · Aug 2026

  2/10

  Horrible

  Nothing

  Carpet dirty, room dirty, refrigerator leaked on food, luggage cart had duct tape on the wheels making it difficult to push, breakfast was horrible, and room smelled like mold.

• V

  Valeria

  UA · solo_traveller · Aug 2026

  10/10
• J

  Jay2710

  SOUTHPORT, MERSEYSIDE, ENGLAND · Family · Aug 2026

  2/10

  Horrendous experience

  TLDR; Don't stay Here, find a better property. We had booked 4 Nights here to finish our 20 day road trip from DC to San Francisco. After driving all day from Eureka, my wife, our two children, and I arrived at approximately 10:40 PM, exhausted and looking forward to checking into the hotel we had booked. Instead, we were informed that the hotel was full and that we had been “walked” to your sister property, the Hilton across the road. This was extremely disappointing, particularly as I am an IHG Platinum Elite member and had confirmed reservations. These reservations were intentionally split to provide some flexibility during our road trip, and at no point did I expect this would result in my room not being honoured. Unfortunately, the replacement accommodation fell well below the standard of the Staybridge Suites. The room was tired, shabby, and has an unpleasant smell. It was simply not comparable to the suite that I booked and paid for. To make matters worse, the Hilton’s swimming pool was out of order. One of the main reasons we chose Staybridge Suites was so our children could enjoy the pool after spending hours in the car. Having to explain to two disappointed children late at night that they could not go swimming was incredibly frustrating. I later found out that it had been shut by environmental health due to poor sanity conditions! The disruption also affected our plans for the next day as we were required to check out of the Hilton by 12:00 PM but could not check into Staybridge Suites until 4:00 PM. This left my family with four hours in the middle of the day with nowhere to rest, despite having booked continuous accommodation. This experience has been unacceptable. As a Platinum Elite member, I expected my reservation to be honoured or, at the very least, to receive accommodation of an equivalent standard without disrupting my family’s stay. We eventually had a room cleaned in the Staybridge and checked in at around 12:30. We were promised extra points and a 15% discount for our stay, we have yet to receive either and im sick of chasing IHG. The Staybridge suites its self looked tired and sparse, looked like it was not looked after. The room also looked tired and had extremely noisy AC. The aircon vent in te room was covered by what looked like black mould, the door frames and shuts were rusty, there were holes in the black out curtains, there was a net curtain missing, Fixings were hanging off the walls, the door had gouges out of it, the tap in the bathroom was constantly running, there were stains on the bed, there was a knife in the draw with mouldy food on it, The headboard was dirty and full of handprints, There was no plug in the basin. The Corridor smelt really strongly of Cannabis, which made the kids ask what the funny smell was. At breakfast we had to supply our own Orange Juice as the machine was broken. When the kids went to use the pool they were met with a murky mess that looked dirty, i informed the reception worker and was me with a distant look and a generic 'maintenance will look at it on Monday' with no concern of the state of the water people will be entering. The main reason we booked this hotel was for the Pool and Jacuzzi, but that was also 'Out of order'. At no time during booking was i mande aware of the facilities being unavailable. The whole place felt like the management didn't care for the upkeep of the place, its far the worst experience and stay ive had in a IHG Property!