staySky Suites - I Drive Orlando

132 reviews

• E

  Evelyn

  family · Aug 2025

  10/10

  Although there was a crazy guy that burned hus room on fire lots os police and firefighters

• VT

  Verified traveler

  Jul 2025

  6/10

  Worse than anticipated

  Front desk staff (several different ones) were less than helpful. They seemed to be unhappy with their job and frustrated, overall. Beds were uncomfortable. Carpet was gross.

• 8

  848patrickb

  Family · Jul 2025

  6/10

  We got what we paid for.

  I was not sure what to do expect based on the reviews. It turned out to be ok. Not the greatest place and not the worst place. I was in town for a volleyball event with my daughter. The room was clean and provided us with beds and a shower. It was dated and needed some TLC but at the end of the day we got what we paid for.

• N

  nefertitie2021

  Family · Jun 2025

  2/10

  Definitely Don't Try and See For Yourself - You Will REGRET IT!

  On Friday June 27th at around 6pm, I arrived at Stay Sky Suites to check in to my reservation that I made through Hotels.com that same day due to a mix-up with a previous reservation for that day.  I had the most unpleasant experience with one of the front desk staff when I was informed at check-in that my room would not be available for the entire stay and that I would need to change rooms with 3 young children in between my stay. Since this was a birthday trip, and there were plans to decorate the room, it would have been incredibly inconvenient to uproot my party in that manner - especially because my reservation was made earlier that day long before check in or before reservations closed, it would have made better sense to inform either myself or Hotels.com that this would be my only option.  Upon check - In, after being informed of the inconvenience, I asked the agent if there would be any additional accommodations that can be made. I was then informed that "my poor planning is not the hotels responsibility since I arrived so late after check-in begins" Please note: Check-in is documented on both hotels.com site as well as stay sky suites site to begin at 4pm and I arrived for check-in at 6pm after driving through  thunderstorms  and traffic for 3 hours. I was only informed to contact the property if I was arriving after 10pm.  I asked for the agent's name and he let me know that he is the night auditor and his name is "Blue Balls." He then informed me that I am no longer able to check - in as he deleted my reservation. I asked him to let me know what the reason for cancellation was and if I violated any policy (I will admit I did get agitated and raised my voice once I was blamed for 'poor planning' and 'arriving too late' at 6pm) I then ask for the legal information to contact, with my lawyer on the phone, he tells him he can't give him any number he "knows nothing." After much kerfuffle and confusion, I called Hotels.com and let them know what was happening. When they tried to contact the agent I was working with, I watched him pick up the phone and then hang up without answering. They called a second time and when asking the agent what was the reason for cancellation, he chose not to cooperate or provide any information. Thankfully, Hotels.com switched our reservation to a nearby and comparable property at no extra charge. The gentlemen, realizing I was sharing the incident with legal as well as Expedia, suddenly had a room available for me to "check out and see if I like it" but it will take him up to 4 hours to reinstate since he canceled it and Hotels.com has to update it. They never received any notification of a cancellation, so it was revealed he was simply flexing and chose NOT to service me simply because he was annoyed at my balking at the change of rooms in the middle of my stay with 3 small children. Once he found I was being relocated, he took the key back and shrugged and said "I tried to help you" This was at about 7:30pm...an hour and a half after I arrived and asked for his help to adjust this issue that I did not put myself in from the beginning. I attached his photo so that you will be able to recognize who Mr. Balls is. As someone with over 10 years in hospitality, including the night audit, I am certain, not being at the desk when guests arrive, not wearing any identification on your person, lying about your name, hanging up on guests as well as the OTA's the property works with, and blaming guests for the hotels own missteps, are ALL considered unacceptable forms of behavior by their staff.  I also noticed there was water leaking from the light fixtures in the lobby without any 'wet floor' signage present. Several guests arrived after and also were not able to check in to their rooms due to similar issues. I don't know if there was something with rooms control or availability, but it is clear this hotel needs a refresher on proper communication and check in procedures. I am sending this review to the front office manager, Cindy Gonzalez as well, whom I was informed by a front desk agent named Ricardo was to contact.

• C

  Claudia

  Jun 2025

  10/10

  Good service