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Storyville #2294

9/103 reviewsBig Bear Lake

Cozy Patio Retreat Convenient Location Explore nearby attractions like Alpine Slide at Magic Mountain and Big Bear Marina. Relaxation and Comfort Unwind in the hot tub, cozy up by the outdoor fireplace, and enjoy free WiFi and parking. To book your stay at Storyville #2294 and experience the tranquility of Big Bear Lake, reserve now!

What this place offers

  • WiFi available
  • Free WiFi
  • Parking
  • Free Parking
  • Non-smoking rooms
  • Swimming pool

Policies & house rules

  • Check-in from 16:00
  • Check-out until 10:00
  • Children welcome
  • Free parking

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. This property does not accommodate bachelor(ette) or similar parties. A deposit may be required at the property.

Available rooms

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3 reviews

Guests liked

  • Great location
  • Cabin mostly as advertised
  • Reasonably clean
  • Comfortable and suitable as a base

Guests mentioned

  • Check-in failure (keypad/lockbox not working) and very late entry
  • Lengthy support back-and-forth and delayed technician arrival
  • Poor service recovery (template response, insufficient late-checkout accommodation)
  • Stay and next-day plans were significantly impacted

  • Dan

    US · solo_traveller · Jul 2026

    4/10

    Great location, but the check-in failure and poor service overshadowed the stay.

    The cabin itself was mostly as advertised, reasonably clean, and in a great location. Once we were inside, it was comfortable and worked well as a base for our stay.

    The biggest issue was check-in which didn't happen until after midnight. We arrived after 10:00 p.m. and neither the keypad code nor the lockbox provided access to the property. After a lengthy back-and-forth with support—sending photos, videos, and trying multiple access codes—a maintenance technician eventually arrived and confirmed the keypad wasn't working. He was only able to let us in because he had access to a second lockbox containing company keys. This significantly delayed our evening before a planned 4:00 a.m. wake-up for a San Gorgonio climb and affected the entire next day's schedule. What disappointed us even more was the lack of any meaningful service recovery afterward. When we later asked whether a late checkout could be offered as a courtesy, we received what appeared to be a standard template response allowing checkout only one hour later than normal. Given the circumstances, it felt like there was little acknowledgment of the inconvenience.

  • Peter

    US · young couple · Oct 2024

    9/10

    Superb

  • Samantha

    US · review category business travellers · Aug 2024

    9/10

    Superb

    It was a great location and really enjoyed the accommodations!

    Everything was good!

Location

Big Bear Lake