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GB · couple · Sep 2026
Lovely complex and well maintained pool area and facilities, however the apartment requires a deep clean and maintenance
Location, swimming pool, pool bar/cafe
1. Check-in was 15:00, on arrival the apartment hadn’t been cleaned or prepared after previous guests. Tried to contact owners via telephone number provided but received a recorded message in Spanish. Luckily a helpful Spanish speaker from a local business, translated the message and explained our predicament in Spanish via voice message. We was then contacted by the owners via message to say that the cleaners were running late and on their way. We eventually got into the apartment at 15:40. 2. After unpacking and putting toiletries in drawer under bathroom hand basin. We later noticed after using the basin that there was a leak from the basin waste pipe which soaked make up and toiletries. The hair dryer provided was also soaked and did not work.We reported this immediately and it was repaired the next day. 3. On our first evening out, we returned to the complex at approximately 23:00 and could not gain access through the main door as the code provided to us was incomplete. Fortunately a fellow resident eventually arrived and explained to us that the four digit code should be followed by a #. This wasn’t explained on our arrival info. 4. The towels provided (1 each for one week) had seen better days and when we attempted to wash them in the washing machine provided, we found that the spin cycle on the machine did not work, resulting in soaking wet towels which were difficult to dry. 5. Shower drain was blocked and dirty water backed up every time we took a shower. We also found a large Cockroach in the shower tray. A deep clean is necessary in the bathroom. 6. Various light bulbs were out throughout the apartment. 7. Previous reviews stated that the ceiling fan was noisy so the owners were aware of this. The noisy fan had been fixed by jamming a torn up beer mat between the ceiling and the fan housing (not very safe).
UA · couple · Sep 2026
Дуже сподобалося)Окремо хочеться відзначити неймовірний вид з апартаментів 🌊☀️ Загалом залишилися дуже задоволені відпочинком і з радістю повернулися б ще раз!
IT · couple · Aug 2026
NL · couple · Jul 2026
GB · solo_traveller · May 2026
Very clean, great location, already looking to come back!
Paying for sunloungers and umbrellas everyday at the pool.
Rafael Puig Lluvina 20 · Playa de las Americas