Sueño Villa Seminyak

33 reviews

• K

  Kristine

  AU · couple · Sep 2026

  10/10

  Eka and Zaki was superb helpful and friendly, smooth check in and check out procedure and was able to wait in the room b

  Very clean and quite place

  Nothing except Mosquito

• YC

  Yu Chen

  TW · couple · Sep 2026

  10/10

  很棒

  服務人員 zaky and eka的服務非常周到，一開始會介紹房間，也會幫忙抬行李。

• 吕

  吕

  CN · solo_traveller · Aug 2026

  10/10

  住宿很棒 虽然位置不在海边 空调也有点小问题 但是服务超棒 房间设计很合理 泳池很美 员工还帮我们免费寄了快递 预约了spa和鲜花浴 感谢🙏

  空调有点滴水 离海边有点远

• S

  Sanjay

  GB · extended_group · Aug 2026

  7/10
• M

  Mary

  NG · family_with_children · Jun 2026

  4/10

  Stay at your own risk! Poor guest support and thieving cleaning staff

  Overall, the villa itself was well-furnished, spacious and very clean but the guest experience was extremely disappointing. Make sure you take good care of your belongings or the cleaning staff will steal them.

  Our stay at the villa was very disappointing, mainly because of poor communication, lack of transparency, and poor handling of guest concerns. Firstly, there was construction noise every morning during our stay, which made it very difficult to sleep or properly enjoy the villa and neighbors were constantly burning stuff that affected air quality. We were not informed about any ongoing building work before or during check-in, and only after we complained was it acknowledged that there was construction taking place in front of the villa. This is something guests should be told in advance, especially when paying for a peaceful villa stay. Another major concern was that there appeared to be no staff or security on ground to assist guests during the stay. Once you check in, you are essentially on your own. This is very worrying, especially in the event of an emergency or if urgent assistance is needed. Communication during the stay was poor. At one point, when we needed assistance, we were told the staff member was in the village because of a ceremony, and we had to keep following up before getting proper responses. This added to the feeling that guests are left without proper support after check-in. The most concerning issue happened after checkout. We left the villa in a hurry and later realized some personal belongings had been left behind. The villa team was quick to send us a photo of a broken candle tray, but did not proactively inform us about any personal items left behind. When we raised this, they initially said nothing was found, but later confirmed that clothing had indeed been left behind. They also admitted that their team was not thorough enough in reporting left-behind items. Despite this, they continued to insist that the sunglasses we were most certain we left behind and other belongings were not found, which is definitely a lie and very concerning given that their initial inspection had already proven unreliable. Really sad experience