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EG · couple · Oct 2026
Guest relations (Shrouk) Wonderful location Animation team is clever
I would like to thank Shorouk for her quick and positive intervention in resolving all the issues I faced. She was the only person I encountered at the hotel who took responsibility for solving problems instead of passing them on to someone else. The issues I experienced were as follows: Overcrowded facilities: Due to guests coming from the two hotels, Palma and Mirette, it was difficult to find an available sunbed, and the restaurants were extremely crowded. Missing towel: My towel was stolen, and we spent two days looking for it. As a result, I had to spend those two days without a towel, even though the area where I had been sitting was covered by security cameras. Room phone and control panel malfunction: Both the internal phone and the room control panel were out of order for an entire day. I reported the issue several times, but nothing was done until I eventually lost my patience and raised my voice at the reception. A supervisor then came to speak with me, but instead of addressing my complaint professionally, he made me feel that I was complaining about something unimportant, simply because it happened at night. In conclusion, if it hadn't been for Shorouk's positive attitude, quick response, and genuine willingness to help, I would have given the hotel a much lower rating. She deserves recognition for her professionalism and customer service.
FR · couple · Oct 2026
Merci Mahmoud !
Merci à Mahmoud rahaim pour sa réactivité et sa disponibilité Merci d’être un excellent responsable de plage :)
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IT · couple · Oct 2026
RS · couple · Oct 2026
Rooms were cleaned daily, towels were changed and it was pretty clean. Beach is very pretty and our room with the sea view was also very nice
Food was very low in quality, very few choices of meat, almost everything is tasteless and there were days when we were hungry. People leave stuff on beach beds in the evening, so it is very difficult to find free chairs in the morning. There is a lot of people in the hotel, so when it’s time for the meals, you always have to wait in line to get stuff, which i find very annoying. There is not so much beach bars on the beach. Beverages that are includes in all inclusive are also not great in quality. If you want to drink something nicer, you have to pay for it. And be prepared to be approached constantly by sellers (spa, trips, parties…).
EG · couple · Oct 2026
Comfortable
All things
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