Sunset Bungalows

100 reviews

• P

  Patrick

  Jul 2023

  2/10

  No hot water the first night, very old room, noisy, poor quality breakfast, not good value for money, front gate and reception close at 9PM so unable to access the carpark after that time.

• A

  Arun

  Jun 2023

  4/10

  NEEDS lots of work to keep clean and presentable. Equipment's 's don't work. Limited food choices at the restaurant. stayed 8 nights and had to take cold showers as hot water did not work.

• G

  Gabrielle

  partner · Jan 2023

  10/10

  The staff were so lovely, the view was amazing, fully air conditioned bungalow was incredible, the location was insane! Would definitely go back!

• M

  Miriam

  friends · Jan 2023

  6/10

  All the rooms are located right at the lagoon and provide you with a beautiful serene view. The staff is kind and tries to help when possible. I would highly recommend this place purely based on the view and location. However, we did have some challenges with the service and the staff there. The aircon in the rooms does not do much, but we were provided with a fan. We had breakfast included into our booking but were unable to make use of it several times as the staff arrived half an hour later than original opening times and we had to leave for our tour. We requested reception staff to book one tour for us. They did, but did not inform us that the pick up location was not at the hotel but in town, so we missed the tour. The website advertises facilities such as a library and a dvd collection. When asking the staff about either, they did not know where to find it. The property comes with a lovely pool, but unfortunately we were only able to use it on our last day as it was dirty and couldn’t be cleaned the first 4 days of our stay.

• C

  Christian

  Jun 2020

  6/10

  No interest in the guests it seems

  We were visiting after peak season and there didn't seem to be a lot of other guests. Staff were friendly but seemed a bit bored and unmotivated at times. The facilities could be better maintained. The shower drained very slowly and the TV setup was hardly usable and looked jumbled together. There seemed to be a rule to never replenish consumables in the bathroom leaving us to have to ask when we ran out and the shower didn't seem to be part of the cleaning routine. Overall, we would have considered everything satisfactory if not for the fact that the airport transfer was stuffed up and they just didn't care. We had them book the transfer with Evergreen (same owner I believe) for our early morning flight and paid for it via the hotel. The transfer never turned up and the security guard had no idea what to do about it. We ended up having to flag down a local bus which wasn't easy this early and pay a second time. Our attempts via email to recover the cost for the transfer were first ignored, on follow-up the general manager told us (via email) that the accounts department would refund the amount. The amount was never refunded and further follow-ups were ignored again. Given that they had booked the transfer on our behalf (and with what seems to be a sister company), we feel that they were responsible to handle the refund for us. Had it not been for this bad parting experience, we probably would have given higher ratings.