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PL · family_with_children · Sep 2026
GB · extended_group · Sep 2026
Amazing beautiful Hotel, horrendous communication and access
There were some issues with Access and keys, but the apartment was beautiful clan and the view was amazing, The pool was also stunning. The place itself was very high end I can not fault the accommodation itself
Access's was a nightmare We Flew early, so arrived before 10am. We contacted the property in advance and they told us they couldn't confirm an early check in but asked us to contact them on the day! On the day they said they would contact us if the cleaning was completed in time. In reality they had n intension what so ever of allowing an early check in. We spoke to other people that said the same! Had they just ben clear about that we would have made arrangements for the day but instead hung around all day waiting What was worse they said we could leave bags in the office, which turned into a 30 min walk in 31 degree heat which was not nice after being up since 1:30 am, and then obviously back to collect them later. Like ay hotel when you arrive early you can use the facilities! Not here, your locked out till your allowed in which was exactly 4pm on the dot, so it was never there intension to allow early access Then the access instruction were horrendous, you needed a battery and signal on your phone, as you access through a link which opened the Complex gates and also the room door. The access link on our phone did not open the doors, and did not work the whole holiday, the key fob did not work the access for the lift, we had to wait 45 mins for someone to let us in and then had to get security to allow us access tot he lift, once up to the room the access worked for our door so we got in the room and we had keys then that did work but it was not a nice experience! We met a family the next day trying to get access and they were complaining about the exact same thing, they had a young family and it was mid day so had 4 hours with there bags without being allowed to even sit by the pool I think before booking this needs to be made Very clear
RS · solo_traveller · Jul 2026
Odlican apartman. Sve preporuke!
IT · family_with_children · Jul 2026
GB · couple · Jun 2026
View
Staff at the pool were terrible plus had to wait till 4 to get to room
17 Avenida República Argentina · Benidorm