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ID · Business · Sep 2023
Best location but poor services
This hotel located downtown Mataram city, in front of hotel is Mataram square, when I stayed at the hotel got a bad experience, air condition didn't working well (not cold), WiFi was poor connection, tv channel was poor (only 2 local channels) but the food was good.
ID · Business · May 2023
Good hotel but not the facilities
The hotel is located in the center of Mataram, with the Governor's office, the Mayor's office and several other government offices nearby. Right in front of the hotel is the square. Friendly service from all hotel staff but not the hotel facilities which are lacking such as poor Wi-Fi network, very limited TV channels, poor air conditioning and water supply.
ID · NONE · Nov 2022
The Mataram city hotel
My family stayed here for 2 nights. It was super nice they gave our room an extra bed on the day of our arrival, however we had teribble experience in the first night. Our room had several electricty power failure several times (6 - 7 times) and finally they offer us to move to other room, and suddenly they charged for extra bed, I was so upset and told the receptionist to put the extra bed charge to our bill and I asked to meet the manager first in the morning. In the morning i met Ibu Aming their hotel manager, she was super nice and being sympathetic, after hearing my story she waive extra bed charge from our bill and even offer us to upgrade to deluxe room. I definitely recommend Sunwood Hotel if you are looking for city hotel in Mataram, they got everything you need, pool, spa, restaurant and variety of foods in breakfast buffet.
SG · Business · Apr 2020
best hotel
We like very much this hotel in Mataram. THe lobby and pool area are so realx, the staff was so helpful serving food and coffee by the pool. Their new room as so big with a great view of the garden. Only the car park is limited. We recommand this hotel.
ID · Business · Feb 2020
Trainer
The room is clean and neat Strategic place in the middle of the city of Mataram. Friendly and always smiling staff, varied breakfast, Really a recommendation for those of you who want to visit Lombok 😊
Jl. Catur Warga No. 33 · Mataram