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Sutera Avenue Kota Kinabalu City Centre LW Suites

8.2/1083 reviewsKota Kinabalu

Rooftop Pool with Stunning Views Enjoy a refreshing dip in our rooftop pool while taking in breathtaking views of Kota Kinabalu city. Modern Amenities for Comfort Our apartments offer modern amenities including air conditioning, flat-screen TV, and fully equipped kitchen for a comfortable stay. Convenient Location with Easy Access Located just a short distance from popular attractions like Filipino Market Sabah and Sabah State Museum, our hotel provides convenient access to the best of Kota Kinabalu. Ready to experience luxury and convenience in Kota Kinabalu? Book your stay at Sutera Avenue Kota Kinabalu City Centre LW Suites now!

What this place offers

  • WiFi available
  • Free WiFi
  • Parking
  • Free Parking
  • Air conditioning
  • Swimming pool

Policies & house rules

  • Check-in from 15:00 until 23:30
  • Check-out until 11:00
  • Children welcome
  • Free parking

This property does not accommodate bachelor(ette) or similar parties. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. A deposit may be required at the property.

Available rooms

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83 reviews

Guests liked

  • Good location
  • Enjoyable amenities

Guests mentioned

  • Cleanliness issues
  • Service delays

  • Zauzie

    MY · solo_traveller · Oct 2026

    2/10

  • Jia Zhen

    MY · couple · Oct 2026

    2/10

    Convenient location, but poor management and unclear deposit policies

    The location is very convenient, with 24-hour convenience stores and plenty of restaurants right downstairs. There is also a shopping mall within walking distance, making it easy to find food, groceries, and other necessities.

    Communication was poor from the beginning. The host asked us to communicate outside Booking.com and ignored messages sent through the platform. I even had to WhatsApp them at the last minute to request the security deposit payment details before receiving the check-in instructions. The apartment itself was poorly maintained. One bedroom had a broken doorknob and couldn’t be closed properly, while the air conditioner in another room started leaking after a few hours. The dishwashing liquid was empty, and the sponge still had leftover noodles stuck to it. What disappointed me most was the lack of transparency regarding penalties. Someone in our group smoked indoors, and I fully acknowledge that we were at fault and should be penalised. However, the house rules only mentioned deductions from the deposit without specifying the amount. When questioned, the host suddenly stated that the penalty was RM200, forfeiting our entire RM150 deposit while supposedly waiving the remaining RM50. I have no issue paying for our mistake, but penalties should be clearly communicated upfront, not disclosed only when they are imposed. The whole experience left me questioning the professionalism and transparency of the management.

  • Sitti Asfikah

    MY · couple · Sep 2026

    5/10

  • Sitti Asfikah

    MY · couple · Sep 2026

    6/10

  • Yafikah

    MY · solo_traveller · Sep 2026

    8/10

Location

Sutera Avenue · Kota Kinabalu