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BROMSGROVE, WORCESTERSHIRE, ENGLAND · Friends getaway · Oct 2022
DOWNRIGHT AWFUL
Booked this with Lastminute in Feb based on pictures and reviews. Had email from TCH confirming twin room. Arrived at hotel Friday tired and hungry after bad early morning airport experience at Bristol. Told we had been moved to a sister hotel (with poor reviews) and offered a map to find our way there. Unacceptable service. Manager utterly useless. After 45 minutes offered us refund or complimentary taxi to sister hotel and booking to be honoured there, when I asked for the refund he denied offering this and refused to arrange for me to speak to his senior when he suggested he had been liaising with them. Seemed to find situation humourous and justified it with this ‘happens often recently’. There is more empathy in my toenail, the manager is better employed as a doorstop. AVOID THIS HOTEL YOU HAVE BEEN WARNED…
Sep 2022
Was apprehensive as we were moved to the sister hotel across the sqaure,only to find newly refurbished,came in on the Saturday night to find a complementary tray of cakes and fruit plus a free drink in the hotel bar for having to move hotel,which we most appreciated.
Sep 2022
I was traveling with a wheelchair user the facilities were excellent with a bright large bedroom and ample room in the bathroom
family · Sep 2022
Our booking was transferred to the plaza hotel so this review is for that hotel which in the transfer email was meant to have been recently refurbished and recently opened. This was not the case, the hotel has been undergoing gradual refurbishment over 3 years and none of the bathrooms have been done. Pros: Staff were very nice and rooms were for the most part clean, nice decor. Beds were very comfortable. Location to the tram service to take you into Dublin city was good, just a 10 minute walk. And then 45 minute tram to abbey street which puts you close to temple bar, about a 10 minute walk. Cons: Restaurant only serves breakfast, and the bar food is awful. You're better off going to the shopping centre for food just bear in mind nothing opens until after 9am, 11am on Sundays. There's also a McDonald's nearby. Bathrooms haven't been refurbished so cracked bathroom tiles, bath was in poor condition. There's a lot of noise from the road and pedestrians in the evening. I was kept awake by screaming drunk women at about 1230/1am. Not the hotel's fault, but again something to bear in mind if you decide to book here. Check in was pretty bad, meant to be 3pm but was closer to 4pm. We had to check out early, 535am but noone about causing delays. Overall despite really nice staff, a very expensive (£425 for 2 nights) but disappointing hotel. Would not recommend.
family · Sep 2022
Did not check into this Hotel.....
Tallaght Cross West · Dublin