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PE · family_with_children · Oct 2026
Me gustó todo
El acceso al hotel
PE · couple · Aug 2026
PE · couple · Aug 2026
Agradable
Buena vista, cama muy cómoda, buena atención
Está un poco metido y los taxis que llegan te quieren cobrar más de lo habitual
GB · couple · Aug 2026
Clean, very spacious rooms, amazing gardens and views. Impressive foyer and natural lighting. Lovely indoor swimming pool.
- I think the price is more than the stay is worth - Although spa is nice, you had to pay extra to use the indoor heated pool and steam room. Pool is available outside but not heated and extremely cold. - Waiters in the restaurant were nice but quick to cut me off mid sentence multiple times when talking about my severe peanut allergy and almost seemed irritated when I tried to clarify about whether there is a possibility of cross contamination. It left me feeling quite anxious during meal times and feeling like I couldn’t ask more questions as I was cut off previously. Answers often directed to my boyfriend even though I was the one that had the allergy. I feel for a 5 star hotel they should be allowing customers to finish their sentences when it comes to their concerns about a life threatening allergy and perhaps have further allergy training. Often guessed what was in the food and one waitor was pushing me to order before actually asking the chef if there were peanuts in the meal and had different answers every time I asked him the ingredients in the meal. Again, seemed irritated when I was trying to clarify things or ingredients in meals, didn’t seem to like me asking more questions and was often cut off and just told not to worry when I tried to clarify things. The buffet breakfast did not have allergens labelled on the foods that were laid out but when asking staff in the morning they were quite happy to check with the chef if there were nuts in the food, but I was a bit surprised that there was no offer to make something fresh to ensure no cross contamination. I feel for a 5 star hotel allergy awareness is lacking- particularly the risk of cross contamination. No guest should be cut off mid sentence when trying to explain the severity of their allergy when there is a risk that they could have a fatal reaction if there is even a small amount of cross contamination.
GB · couple · Aug 2026
Perfect stay to acclimatise to altitude!
Stunning setting and wonderful hotel! Very big and comfortable room with good bathroom. Very helpful and friendly staff. Restaurant was really good! Pool area was beautiful- pool slightly cold but still lovely! Alpacas and lamas in the property were very cool to see! Very helpful in organising sacred valley tour. They had coca tea for altitude sickness, very helpful!
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Pampacocha Parcela Ndeg 1 Ccoto Wincho - Urubamba · Urubamba