Terrasse Hotel Playa del Carmen
Luxurious Accommodation Experience the ultimate comfort at Terrasse Hotel Playa del Carmen, offering air-conditioned rooms with free WiFi, private bathrooms, and city views. Some rooms even feature a balcony for a breathtaking scenery. Delicious Dining Options Indulge in a culinary journey at our restaurant serving a variety of cuisines including Italian, Mexican, and Pizza. Vegetarian options are also available upon request to cater to every guest's preference. Convenient Location Situated just 1.2 km from Playa del Carmen Beach, our 4-star hotel is conveniently located near popular attractions like Playacar Beach and ADO International Bus Station. With a 24-hour front desk and a paid airport shuttle service, your travel needs are seamlessly taken care of at Terrasse Hotel Playa del Carmen. Ready to experience luxury and convenience? Book your stay at Terrasse Hotel Playa del Carmen now!
What this place offers
- WiFi available
- Free WiFi
- Non-smoking rooms
- Air conditioning
- Swimming pool
- 24-hour front desk
Policies & house rules
- Check-in from 15:00 until 00:00
- Check-out until 12:00
- Children welcome
- No parking
Available rooms
Checking rates…
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315 reviews
Guests liked
Guests mentioned
MX · solo_traveller · Jul 2026
A Toxic Culture of Hostility
The location of the hotel was maybe okay, but absolutely nothing about the service, staff, or amenities could make up for how poorly we were treated
An absolute nightmare from check-in to check-out. Extremely confrontational and hostile staff. Hostile Check-In & Incompetence: We arrived at the official check-in time for our double room, and the front desk immediately started aggressively arguing that we booked a king. After a toxic back-and-forth, they took our bags. An hour later, the clerk told me it was solved, but before I could finish my sentence, he snapped, "Nevermind, someone else booked it, our system is automated." It took hours of completely unnecessary stress just to get the room we actually paid for. The staff lacks basic manners. The "Breakfast" Scam: The "breakfast included" tag is a total bait-and-switch. You are served old, soggy bread without butter, whole milk, and a jammed Nespresso machine. If you want actual food (like basic chilaquiles), they demand an extra 750 pesos. Management is the Problem: The person in charge was just as bad, constantly arguing back and forth instead of resolving issues. There is a deeply embedded culture of hostility here.
FR · solo_traveller · May 2026
CL · solo_traveller · Apr 2026
Buena ubicacion, cerca de playas hermosas, buen servicio de limpieza, personal amable. Limpio ordenado, piscina perfect, buena vista. La habitacion y cama grande, con frigobar. :) ame, aire acondicionado perfect
AU · couple · Apr 2026
AR · solo_traveller · Mar 2026
Un hermoso hotel de playa. El personal muy atento y agradable
La ubicación
Location
Avenida 10 entre calle 56 y 58 · Playa del Carmen