The Aquarius Casino Resort, BW Premier Collection

744 reviews

• R

  RaisinBrad

  SURPRISE, ARIZONA · Friends getaway · Mar 2026

  4/10

  Don't Stay at the Aquarius

  Don’t stay at the Aquarius Hotel and Casino. They will charge you a “deposit” of $225 when you check in and won’t give it back when you check out. I stayed there from March 6 to March 8 2026. When checking in I was charged a $225 “deposit” and was assured that it would be refunded when I checked out. I checked out at the front desk on March 8. I was handed a receipt with a balance due of $225. When I asked about it they said that they were experiencing computer problems, they’re working on it, and they would refund the $225 in two hours. Over the next week the charge wasn’t removed from my credit card, I called them repeatedly, and they promised to refund it “within an hour” or “within a day”. They did not. Today is Sunday, March 15. The $225 has still not been refunded to me. I am therefore disputing it with my credit card company and taking back my $225. The moral: Don’t stay at the Aquarius Hotel.

• 1

  138jimi

  Family · Mar 2026

  2/10

  A neglected hotel with rude staff.

  Was expecting a great experience since Laughlin and its casinos is described as the old Vegas. I expected excellent customer service and a good old fashion gambling experience. This hotel is neglected, old, and has the rudest staff I have had to deal with in awhile. Find somewhere else to stay!!

• R

  roberttE8304RQ

  Family · Feb 2026

  2/10

  Horrible

  First time to Laughlin in approximately 30 years. When I say things haven’t changed, I really mean it, the hotel room and all the chipped outdated furniture and rock hard old bedding, dated drapes, tub outlets, doors are all out of the 70’s I would assume. And this wasn’t a Basic room, it was a 15th floor suite. The casino smell of smoke was so bad I did no gambling. Save your time and money and stay home.

• J

  janerP2727YZ

  Couples · Feb 2026

  2/10

  Filthy.

  There was blood on the bathroom door. The tub didn’t drain, neither did the bathroom sink. There was mystery DNA spurts on the chair. Absolutely disgusting room. I will never stay there again.

• K

  KKAustin

  Business · Feb 2026

  6/10

  If you like smoke and gambling, this is your place!

  So my review has nothing to do with the staff inside the hotel as they were all friendly. I was in the California tower and I will admit that my room was fine. Clean and mostly quiet. Furniture was a little old but ok overall. The main issue I have is that I was in a non-smoking floor, in a non-smoking room but yet I still smelled smoke. I expect it in the casino but was hoping not in my room. There are many systems and other ways to keep smoke out. I’ve been in similar hotels without this issue. I kept a towel at the bottom of my door to keep out the smoke when I was in the room. If I ever find myself in Laughlin again I will definitely be looking elsewhere.