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The Balkan Jewel Resort, Trademark Collection by Wyndham

8/1043 reviewsRazlog

Luxurious Spa Retreat Indulge in a relaxing spa experience with massages, body treatments, and facials. Unwind in the spa tub and sauna after a day on the slopes. Convenient Amenities Enjoy complimentary Wi-Fi, concierge services, and a ski shuttle for easy slope access. Dine at the restaurant, order room service, or savor a drink at the bar/lounge. Comfortable Accommodations Stay in a well-equipped guestroom with kitchenettes, memory foam beds, and premium bedding. Keep entertained with flat-screen TVs and stay connected with free Wi-Fi. Ready to experience luxury and comfort at The Balkan Jewel Resort?

What this place offers

Elevator
Fitness facilities
Supervised childcare/activities
Conference space
Golfing nearby
Downhill skiing nearby

Policies & house rules

Check-in from 14:00
Check-out until 12:00
No pets
No parking

• Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. • One child 7 years old or younger stays free when occupying the parent or guardian's room, using existing bedding. • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. • The property is professionally cleaned. • Contactless check-in and contactless check-out are available. A deposit may be required at the property.

Available rooms

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43 reviews

Guests liked

Spacious room
Indoor pool

Guests mentioned

Outdated room furnishings
Malfunctioning amenities
Small shower
Lack of power charging sockets

Wan Ju
family · Jun 2025
2/10
The room is not updated. Mattresses are too old with spring coil noise once you sit on. Room is big but many things are out of orders such as bedside table lights are not on, no power charging sockets. Shower is very small.
eric
Jun 2025
8/10
Grand appart et chouette piscine interieure
Yordan
family · Mar 2025
4/10
The appartment was clean and big enough to accomodate five people. There was a fireplace, which was really nice to have. Unfortunately, the things we didn't like were more than what we liked: during the whole stay (8 days) the towels where changed only once and after our requeste; the air in the SPA center was cold, the there were three saunas, but only one was working; the water in the swimming pool was very cloudy and I didn't let my kids in it (it was like that during the whole stay). The food in the restaurant was OK, but almost the same every day and not much choice. For breakfast there was a local dish called banitsa, which is really good pastry, when it is freshly baked and homemade, but unfortunately the one in the restaurant was from the frozen one sold in the shops (equivalent of the frozen pizza). As a whole I wouldn't recommend it as the cost was not cheap, but the quality of the service was not what you would expect.
Tina
family · Feb 2025
4/10
This is not a 4 star. Staff are uninterested in doing anything. Waited 4 days for handwash bottle to be replaced. No room amenities. Bathrooms old and run down with wires showing. Food pretty poor especially fkr vegetarian. Meat often was undercooked. Pool aree dirty and run down.
Adnan
Feb 2025
6/10
gut

Location

Razlog Valley · Razlog