The Capri Inn

579 reviews

• M

  moniquej926

  UTRECHT · Family · Aug 2026

  4/10

  Cockroach

  The check in was unwelcoming and not as expected for a boutique hotel. Within minutes of being in the room the 1st cockroach appeared. The front desk was unimpressed. Otherwise lovely looking hotel…

• T

  TeeEmm

  CARMEL, MONTEREY COUNTY, CALIFORNIA · Couples · Jul 2026

  10/10

  Lovely hidden gem in the heart of Naples

  We just had a lovely short but sweet stay here. Our suite was so nice and light and immaculate. Staff are very friendly and in particular the gentleman serving breakfast was awesome! The location is a very short walk to 5th avenue shopping and dining and a short walk to the beach. They also provide a shuttle service to the beach. We absolutely will stay here again. The whole experience was excellent.

• S

  S8256FMjamesm

  WOKING, SURREY, ENGLAND · Couples · Jun 2026

  8/10

  Recommended

  Well situated near 5th avenue and Tin City. Warm welcome with champagne on arrival by friendly young man on front desk. Rooms are nicely presented. Pool is small but perfectly formed. Light breakfast was nice and staff that served ultra friendly.

• A

  anndU8109TV

  CHICAGO'S NORTH SHORE, ILLINOIS · Family · Jun 2026

  10/10

  The cottage is the best!!

  The cottage is amazing! I could live in that cottage. So wonderful!! I’m coming back to rent out the cottage.

• S

  shelbyo220

  Couples · Apr 2026

  2/10

  Disorganized Service, Missing Item, and No Follow-Through — Not Worth the Price

  I have not left a negative review of a hotel before, but our experience at the Capri Inn was extremely disappointing, especially given the price point and “boutique hotel” branding. We stayed one night and checked out via the hotel’s text system. Not only did I not receive a bill as promised, I had to follow up myself the next day after emailing to complain. A properly run hotel would have a final bill issued the day of checkout without requiring the guest to chase it down. We also accidentally left my husband’s jacket hanging in the closet. What followed was a frustrating and poorly managed experience that exposed major gaps in their operations. When we realized it was missing the evening we checked out, I called the front desk. The agent could not locate it and told me housekeeping does not notify the front desk or management when items are found—they are simply placed in lost and found. He checked and did not see it. No one offered to escalate the issue or have a manager contact me, as there was not a supervisor on floor that evening. A hotel not having a manager on site the Sunday evening of Easter weekend is poor planning. I was told there would not be a supervisor or manager available until noon on Monday, also poor planning. As a result, I spent the evening believing the jacket had been stolen. Only after I tracked down a supervisor’s email and contacted both the supervisor and General Manager, McKenzie Van Essen, did I receive a response the next morning stating the jacket had been found in lost and found. This directly contradicted what I had been told the night before. The explanation of their policy was equally concerning. I was first told guests are not notified when items are found. Then I was told that “high-value” items might be reported—an unclear and subjective standard that raises more questions than it answers. I was required to pay $35 to have the jacket shipped back to me, despite the hotel’s mishandling of the situation and lack of communication. I was also told by the supervisor that a manager (Matthew) would be calling me and that a $50 credit would be issued to my card for the experience. Neither of those things happened. To date, I have not received a call, nor has the credit been applied. Beyond the lost item issue, the room itself had multiple maintenance problems and general signs of wear and lack of upkeep Other frustrations included unclear parking instructions (we ended up squeezed into a tight spot against a bush) and a “view” from the balcony that overlooked another building and the parking lot—not what is suggested in the hotel’s marketing. In total, we paid over $560 for the room plus additional shipping cost for the jacket, only to receive inconsistent service, no follow-through, and a complete lack of accountability. Between having to chase down my bill, spending an evening thinking a personal item had been stolen, and receiving no follow-through from management, this experience fell far below expectations. This is not the level of service one expects from a boutique hotel.