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The Carmen Hotel - Ocean Front

8/10128 reviewsPlaya del Carmen

Recreational Amenities Enjoy the outdoor pool and rooftop terrace at The Carmen Hotel. Dining and Drinks Indulge in meals at the hotel's restaurant, sip drinks at the bar/lounge, or relax at the poolside bar. Convenience and Comfort Benefit from features like a 24-hour front desk, luggage storage, and an elevator at this beachfront hotel. Book your stay at The Carmen Hotel - Ocean Front today to experience beachfront luxury in Playa del Carmen!

What this place offers

  • Elevator
  • Smoke-free property
  • Pool umbrellas
  • Tours/ticket assistance
  • Snack bar/deli
  • Rooftop terrace

Policies & house rules

  • Check-in from 15:00 until 18:00
  • Check-out until 12:00
  • No children
  • No pets
  • No parking

• Guests under 18 years old are not permitted at this adults-only property. • Construction is underway at a neighboring building and there may be noise disturbance from the construction work. • Guests can access their rooms with a mobile device. A deposit may be required at the property.

Available rooms

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128 reviews

Guests liked

  • Great location
  • Friendly staff
  • Nice hotel amenities

Guests mentioned

  • Unclean rooms reported
  • Mixed service experiences
  • Food quality issues

  • Jackie

    friends · Sep 2025

    10/10

    Very nice room but definitely starting to show its age. Main vent in center of room leaked water the entire stay. For the proce and location its well worth it though.

  • Yessenia

    partner · Sep 2025

    10/10

    Beautiful hotel !! The service amazing .

  • Erendira

    Sep 2025

    6/10

    Great location but bad service

    The location was great for this hotel. However the staff was rude and dismissive. Also, a couple of our rooms were not thoroughly cleaned even after mentioning to cleaning staff that there was a roach in the room.

  • Bruce

    Aug 2025

    2/10

    Staff VERY unfriendly

  • Jesse

    Aug 2025

    6/10

    Location is great. Staff can be more friendly

Location

Calle 8 Norte Manzana 4 #876 · Playa del Carmen