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The Clarendon Hotel & Spa, BW Signature Collection

8.4/101089 reviewsPhoenix

Modern Accommodations and On-site Gym: Experience contemporary luxury at The Clarendon Hotel and SpaPhoenix, located just 6.3 km from the Phoenix Convention Center. Enjoy modern accommodations and stay active at the on-site gym during your stay. Breathtaking Views and Rooftop Lounge: Indulge in stunning city and mountain views while sipping on cocktails at the hotel's rooftop lounge. The perfect setting to unwind and take in the beauty of Phoenix. Convenient Location and Nearby Attractions: Explore Phoenix's vibrant theatre district and upscale shopping at Biltmore Fashion Park, just 7.3 km away. For outdoor enthusiasts, Encanto Golf Course and the Japanese Friendship Gardens are also within a short distance from the property. Book your stay at The Clarendon Hotel and SpaPhoenix for a perfect blend of luxury and convenience.

What this place offers

  • Fitness facilities
  • WiFi available
  • Free WiFi
  • Parking
  • Non-smoking rooms
  • Air conditioning

Policies & house rules

  • Check-in from 15:00
  • Check-out until 11:00
  • Children welcome
  • Pets allowed
  • Paid parking

The service fee includes: - High-speed internet - Local/long distance/international calls - Snacks, sodas, candy - In-room coffee/tea - Morning newspaper - Fitness center access - 4 pool passes, sunscreen and use of pool towels.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

Available rooms

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1089 reviews

Guests liked

  • Friendly, helpful staff and reception
  • Good breakfast / restaurant
  • Convenient, praised location
  • Nice pool area and free parking
  • Clean rooms reported by many guests
  • Spacious, bright rooms in some units

Guests mentioned

  • Dated facilities and bathrooms in need of renovation
  • Inconsistent room quality (noisy AC, nonworking remotes, drainage issues)
  • Some reports of dirty rooms and bad smells
  • Extra charges / held deposits and pricing discrepancies
  • Rooftop/amenity closures and restrictions (e.g., rooftop closed for events)
  • Isolated incidents of rude staff and safety/parking-area concerns
  • nicholas

    GB · couple · Oct 2026

    7/10

    Staff - especially the breakfast lady

    Unable to access the rooftop terrace

  • Deana

    US · couple · Oct 2026

    3/10

    Not whats presented online.

    I did like the location being close enough to downtown.

    I didn't like that the hotel did not have enough supplies, like towels, to provide on my first night stay. My room had multiple things wrong and maintenance had to be called multiple times over the course of my stay. I do not like the way breakfast is set up and that there was no food to provide all the options given on the menu.

  • Tilda Lynn

    US · couple · Oct 2026

    3/10

    The staff at the front desk was very polite and helped us get a room even though there was a mix up caused through the online booking reservation.

    The beds being close to the floor, the bathtub didn't drain well, the sink was next to the TV in the bedroom area, the room smelled of something more than just cleaner, the homeless who had set up camp next to the hotel parking lot. The only two things that keep us coming back to this hotel are: the proximity to work, and the good breakfast. However, this time the breakfast was an extremely limited menu and even the things on that limited menu had run out, reducing it even more. Also, there needs to be two staff members manning the restaurant as we had to wait in line to give our order for several minutes because the one person would take an order and then make all specialty drinks (including cleaning the coffee grounds out of the machine) before she could take another order. There should be someone taking orders and another person making the drinks so that the line can keep moving and everyone get seated.

  • nicole

    US · couple · Oct 2026

    10/10
  • nemartinez

    ES · solo_traveller · Oct 2026

    7/10

Location

401 W Clarendon Avenue · Phoenix