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The Cloud One New York-Downtown, part of the Motel One Group

8.7/102072 reviewsNew York

Luxurious Accommodations Experience comfort and style at The Cloud One New York-Downtown, where every room offers modern amenities like air conditioning, flat-screen TVs, and city views for select units. Convenient Location Situated just steps away from the National September 11 Memorial & Museum, our 4-star hotel provides easy access to iconic landmarks like One World Trade Center and Brooklyn Bridge. Exceptional Service Our 24-hour front desk staff fluent in English and Spanish are dedicated to ensuring your stay is seamless and memorable. Plus, enjoy a delicious buffet or continental breakfast to start your day off right. Book now and indulge in a sophisticated stay at The Cloud One New York-Downtown, by the Motel One Group.

What this place offers

  • WiFi available
  • Free WiFi
  • Non-smoking rooms
  • Air conditioning
  • 24-hour front desk
  • Restaurant

Policies & house rules

  • Check-in from 15:00 until 00:00
  • Check-out until 12:00
  • Children welcome
  • Pets allowed
  • No parking

When booking 8 rooms or more, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. A deposit may be required at the property.

Available rooms

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2072 reviews

Guests liked

  • Excellent location near 9/11 Memorial, Brooklyn Bridge and transit
  • Very good breakfast / restaurant and coffee
  • Helpful and welcoming staff; good package handling
  • Great views and comfortable beds
  • Clean rooms and well-maintained public areas

Guests mentioned

  • Rooms are small (multiple mentions)
  • Occasional service lapses at breakfast and one reported unsettling staff interaction
  • Minor room issues: shower not closing, small closet
  • Bar closed late / no complimentary water in fridge in some rooms
  • Some cleanliness lapses reported (hair in shower)

  • Michael

    US · solo_traveller · Oct 2026

    8/10

  • Zulay

    US · couple · Oct 2026

    10/10

  • Ralf

    DE · couple · Oct 2026

    9/10

    Super Lage, sehr freundliches Personal.

    Nicht gerade günstig

  • Alfonso

    ES · family_with_children · Oct 2026

    8/10

    ruido en las habitaciones

  • Rene

    BR · couple · Oct 2026

    10/10

    HOTEL MARAVILHOSO COM ATENDIMENTO PERFEITO

    atendimento perfeito. cafe da manha ótimo e personalizado. restaurante muito bom. pessoas sensacionais. atendimento perfeito. foram me pegar no aeroporto (cortesia). foi fantástico a experiencia

Location

133 Greenwich Street · New York