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The Coal Exchange Hotel

8.4/10142 reviewsCardiff

Convenient Amenities for a Relaxing Stay Experience convenience with complimentary wireless internet, concierge services, and access to a nearby fitness facility. Enjoy a delicious meal at the on-site restaurant and unwind with a drink at the cozy bar/lounge. Comfortable Accommodations and Entertainment Relax in one of the 55 guestrooms equipped with LCD TVs and complimentary wireless internet. Stay entertained with digital programming and pamper yourself with complimentary toiletries in the bathrooms. Ideal Location for Exploring Located in Cardiff (Butetown), the hotel is close to popular attractions like Mermaid Quay and Techniquest. With Cardiff Bay just a 5-minute drive away, explore the best of the city during your stay. Book your relaxing stay at The Coal Exchange Hotel now for the perfect Cardiff experience!

What this place offers

  • Elevator
  • Breakfast available (surcharge)
  • Safe-deposit box at front desk
  • Multilingual staff
  • Express check-out
  • Smoke-free property

Policies & house rules

  • Check-in from 15:00 until 01:00
  • Check-out until 11:00
  • No pets
  • No parking

• The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. • Cashless payment methods are available for all transactions. A deposit may be required at the property.

Available rooms

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142 reviews

Guests liked

  • Historical significance
  • Friendly staff
  • Location near popular attractions

Guests mentioned

  • Lack of air conditioning
  • Cleanliness issues
  • Some amenities outdated

  • Rhys

    Aug 2025

    4/10

    Avoid during the summer, or during an event.

    The hotel doesn’t have any air conditioning, apparently due to its age and historical importance to the Cardiff Bay area it has never been installed, even though theres was a temperature control in the room! So was very uncomfortable during our stay because of the hot temperatures. I asked for a fan but the hotel failed to provide one. The window wouldn’t close so was being disturbed at all times during the evening and mornings, especially as my window was close to the bin area and the staff were emptying the bottle bins from the night before! Overall we didn’t have a great stay so wouldn’t recommend staying here!

  • Anna

    Aug 2025

    8/10

    Very unique hotel with a lot of fascinating history and character. Room was clean and beds were comfortable. We happened to be there on a hot summer day, and there is no air conditioning in the rooms, which would be expected with an older hotel. The rooms were hot, but the hotel staff is very responsive in providing extra fans.

  • Warden

    Aug 2025

    10/10

    Cardiff trip

    Great location and friendly helpful staff. Large comfortable room.

  • Jayne

    Aug 2025

    10/10

    Gorgeous Building

    Gorgeous looking hotel but looking a bit jaded at the edges. Loved the feel of the place though. Loved the Jacuzzi bath to get rid of my aches and pains. Shame no air con but 3 fans did make up a little for that. Lovely building though. The upkeep must cost a fortune.

  • Sarah

    family · Aug 2025

    10/10

    Beautiful room in historic building. Excellent location, walkable to the Mermaid Quay area. One downside was that the jacuzzi tub/ shower was not accessible to my elderly parents. There were no handlebars in the tub area.

Location

The Exchange Bld, Mount Stuart Square · Cardiff