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The Dial House

8.9/101190 reviewsBourton on the Water

Steeped in rich, historic charm with its honey-hued stonewall buildings and peaceful surrounding gardens, The Dial House Hotel in Bourton-on-the-Water is a boutique Cotswolds hotel with 13 rooms, five of them designed by Laurence Llewelyn-Bowen, plus a restaurant and bar. Experience the enchanting ambiance of honey-hued stonewall buildings and peaceful gardens at The Dial House Hotel. Immerse yourself in the rich history and serenity of this idyllic village retreat.

What this place offers

Breakfast available (surcharge)
Free WiFi
Free Parking
Restaurant
Heating
Terrace

Policies & house rules

Check-in from 15:00 until 22:00
Check-out until 10:30
Minimum check-in age 18
No children
No pets
Free parking

Guests under the age of 18 can only check in with a parent or official guardian. A deposit may be required at the property.

Available rooms

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1190 reviews

Guests liked

Excellent central location
Attentive, friendly and helpful staff (specific praise named)
On-site restaurant with excellent food; breakfast highly praised
Free on-site parking (valued by guests)
Boutique, charming accommodation and high-quality finishes
Coach house quiet and comfortable
Staff accommodated dietary needs (celiac/gluten-free)
Clean and well-maintained housekeeping in many rooms

Guests mentioned

Occasional cleanliness/maintenance issues (dirty toilet reported, loose shower fitting)
Shower drainage problems/slow drains and shower pan not draining
Some rooms very dark with poor lighting
Beds/mattresses in need of upgrade (not comfortable for some)
Parking access at rear is tight for larger vehicles
Rooms can become very hot in high temperatures; fan sometimes insufficient
No night attendant reported in one review
Occasional early-morning deliveries causing noise for rooms near windows

Neville
GB · couple · Oct 2026
8/10
Catrina
GB · couple · Oct 2026
8/10
L A
GB · solo_traveller · Oct 2026
1/10
Disappointing
Location.
Very disappointing stay. Having read all the fantastic reviews, I arrived with high expectations, so unfortunately, my experience was a real letdown. I booked the most basic option, the Garden Room, so I wasn’t expecting luxury. However, the room was incredibly small — you could barely swing a cat in it! Even so, at £148, I would still expect a reasonable standard of accommodation. The room wasn’t necessarily dirty, but it felt neglected and poorly maintained, as though it hadn’t been properly looked after in some time. To make matters worse, there was mould in the bathroom, which is not only unpleasant but also raises serious hygiene and potential health concerns. This is simply not what I would expect from accommodation at this price. Please see the attached photos and judge for yourselves. The location of the room was another issue. It was situated next to the small lounge and bar, meaning I could hear every drink being prepared and people talking. At times, it genuinely felt as though they were in my room, making it difficult to relax and enjoy my stay. Overall, a very disappointing experience, especially given the glowing reviews and the £148 price tag. I understand that I booked the most basic room, but that should never mean compromising on cleanliness, maintenance or basic standards of accommodation. I expected better and left feeling thoroughly let down.
Melanie
GB · extended_group · Oct 2026
9/10
Would happily return to this comfortable hotel with excellent service and friendly staff
Staff were friendly and efficient. Service was excellent. Food was very tasty, breakfast lovely. Location perfect.
There were a couple of places that need a touch up, paintwork in the room but generally very happy.
Karen
AU · solo_traveller · Oct 2026
8/10

Location

High Street · Bourton on the Water