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ZA · solo_traveller · Oct 2026
Horrible experience with Proper
Nothing
The unit Flamingo 708 was very dirty, with cockroaches everywhere, including the shower and fridge. The rug and couch were very filthy with crumbs and food marks. I had to move to a different property. The agents, Proper are terrible, they took over they took forever to send an inspector, who advised that they move me to another property after I already spent a night. Proper is very disorganized, many agents ask the same thing which made check in, out, key handover, housekeeping delays, then Proper agent accepted new booking parallel to my confirmed late check out. Then practically kicked me out of the 2nd property to the streets. Proper does not fully disclose costs, cleaning fee, but they dont clean, and security fee only come up after confirmation of booking. Security fee is demanded separately before check in, no prior communication. Then their multiple agents still contact you to demand keys and payments even after handing in and payment. Horrible experience
NA · solo_traveller · Sep 2026
Very Unpleasant.
Nothing
The fact that I received an arrogant email 1 day before checkin, demanding a deposit, or I cant check in. The fact that the keys were late. The fact that they tried to get more money out of me. And the fact that I had no choice to pay a deposit, but can only receive it 14 days after I checked out. Rooms are rediculously small, caant even turn around in the bath room. Flamingo is a dishonest money making scam.
PF · solo_traveller · Sep 2026
Very bad communication
Location.
Be careful with this apartment and the deposit. The location (Green Point) was good, but my experience with management was very disappointing. They charge a 2,000 rand deposit, and despite leaving the apartment clean and checking out on time, they refused to return it. However through booking.com they agreed to do that. I have photos as proof of the condition I left it in. The rooms in this building vary a lot in quality mine was clearly not one of the better ones, despite the “affordable” price tag that came with this deposit. Basic things weren’t provided, like an adequate bin for the space (I personally asked staff in the office to replace it since it was far too small for the apartment). Communication was also poor. On the day of my checkout, I received rushed messages saying the next guest was already waiting, even though I had checked out on time. Staff were unfriendly and unhelpful when I raised concerns in person. I was in the process of transferring from one room to another within the same management company, and they kept my deposit anyway, with no clear justification.
NG · solo_traveller · Aug 2026
ZA · solo_traveller · Jul 2026
4 Regent Road · Cape Town