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US · solo_traveller · Oct 2026
No elevator
GB · solo_traveller · Oct 2026
Easy!
Super easy location, clean facilities, and cheap for NYC.
US · solo_traveller · Oct 2026
A scam
extreme disappointment and frustration with my recent experience at The Flat Hotel in New York. I paid approximately $650 for my reservation, only to discover upon arrival that my room was on the fifth floor with no elevator and no private bathroom, requiring guests to use shared bathroom facilities on the floor. For a property charging nearly $350 per night, this is completely unacceptable. These significant limitations were not clearly or prominently disclosed during the booking process on Booking.com. Had I understood the actual conditions, I would never have made this reservation. What made the experience even worse was the attitude of your front desk staff. Rather than showing any understanding or willingness to find a solution, they were completely unhelpful and unwilling to accommodate my concerns. I was particularly shocked by their apparent eagerness to take back my room and potentially rebook it while refusing to offer me any refund. I had no reasonable choice but to leave the property and book another hotel at additional expense. I have now lost $650 for accommodation I could not reasonably use. I find this situation disgraceful, both in terms of the misleading presentation of the property and the complete lack of customer service.
…extreme disappointment and frustration with my recent experience at The Flat Hotel in New York. I paid approximately $650 for my reservation, only to discover upon arrival that my room was on the fifth floor with no elevator and no private bathroom, requiring guests to use shared bathroom facilities on the floor. For a property charging nearly $350 per night, this is completely unacceptable. These significant limitations were not clearly or prominently disclosed during the booking process on Booking.com. Had I understood the actual conditions, I would never have made this reservation. What made the experience even worse was the attitude of your front desk staff. Rather than showing any understanding or willingness to find a solution, they were completely unhelpful and unwilling to accommodate my concerns. I w
PL · solo_traveller · Oct 2026
US · solo_traveller · Oct 2026
Good for short stay
I can’t really sleep, the housekeeper lady was cleaning at 10 pm
25 West 24th Street · New York