The Grand Hotel, Hurghada

1344 reviews

• A

  Abdo

  EG · solo_traveller · Oct 2026

  9/10
• D

  Diana

  UA · couple · Oct 2026

  10/10
• S

  Sherif

  EG · couple · Oct 2026

  7/10

  Good, but we need more to meet the comfort and entertainment of the guests

  One of the hotel's greatest strengths is its beautiful sandy beach, which is excellent for swimming, relaxation, and enjoying the sea. The location is also very attractive, making the hotel a wonderful choice for a beach holiday. The dining experience was generally enjoyable, with a good variety of food offered through two restaurants: an Oriental restaurant serving breakfast and dinner, and an international restaurant offering a diverse selection of dishes. However, what truly stands out is the hospitality and professionalism of the staff. Throughout our stay, we were welcomed with genuine smiles, kindness, generosity, and a sincere willingness to assist. I would especially like to express my heartfelt appreciation to Mr. Khaled Zaama, Food & Beverage Manager, for his outstanding professionalism, exceptional courtesy, kindness, and genuine care for guests. He is a remarkable example of hospitality leadership, combining professionalism with excellent interpersonal skills. His respectful manner and dedication deserve special recognition. Despite a few areas that could benefit from improvement, we genuinely appreciate this hotel and look forward to returning for our third visit, God willing. I would certainly recommend The Grand Hotel Hurghada, particularly to guests who value a beautiful beach, good food variety, and warm, welcoming hospitality.

  Although our overall experience was positive, there are several areas where improvements would significantly enhance guest satisfaction. Room conditions and mattress comfort: The hotel has both fully renovated rooms and older, unrenovated rooms. Unfortunately, we were allocated one of the older rooms during this stay. The room, particularly the bathroom, would benefit from refurbishment. Our main concern was the mattress, which was excessively firm and uncomfortable, resulting in body aches and negatively affecting our sleep quality. Comfortable bedding is a fundamental expectation of a four-star hotel, and I sincerely hope management will prioritize reviewing and upgrading mattresses in the older rooms. Check-in experience: The check-in process took longer than expected, especially considering that our visit was in October and hotel occupancy appeared moderate. A more efficient reception process would make the arrival experience more pleasant. Entertainment and animation: Daytime activities and evening entertainment were extremely limited, sometimes almost nonexistent. The animation team would benefit from stronger guest engagement and a more varied, lively entertainment program. Hot beverages: The quality of certain drinks, particularly cappuccino and Nescafé coffee, was below expectations and would benefit from better ingredients and preparation. These comments are intended as constructive feedback rather than criticism. The hotel has excellent potential, and I sincerely hope that management will address these points, particularly room comfort and entertainment, to provide a more consistent and enjoyable experience for all guests.

• U

  Usama

  EG · couple · Oct 2026

  8/10
• N9

  Nicoletta 91

  IT · solo_traveller · Oct 2026

  8/10

  Spiaggia di sabbia e con comodo ingresso, la gentilezza dello staff

  Cameretta un po' datate, da rivedere i bagni