The Holloway Suite - Netflix, 3 Min to Station - Luxury

44 reviews

• S

  Sam

  GB · extended_group · Aug 2026

  10/10
• C

  Curran

  IE · family_with_children · Aug 2026

  9/10

  We were meeting friends and stayed one night . Location was great … check in and communication with host without fault

  Clean and well maintained

  No issues noted

• S

  Sophia

  HK · extended_group · Jul 2026

  8/10
• J

  Junaid

  GB · solo_traveller · Jul 2026

  1/10

  Hated it.

  Location was really good, very close to buses / tube / national rail. Having a kitchen was useful.

  Unfortunately, my stay was very disappointing from start to finish. Upon arrival, the property was extremely hot, with the thermostat showing 29.5°C. I appreciate that it was during a heatwave and that I could have checked whether air conditioning was provided, but I don't think it's unreasonable to expect a fan in those conditions. After requesting one, I was told it would arrive within two hours. When it didn't arrive within that timeframe and I followed up, I received a response saying, "It's coming in 30 mins, be patient." The fan eventually arrived just before midnight, and to make matters worse, it required self-assembly. With no screwdriver or tools available, putting it together was far from straightforward. There were also no electrics when I checked in. After messaging the host and receiving no response, I contacted Booking.com for assistance. While I was on the phone with customer services, the host attempted to call me. As I was already speaking with Booking.com, I couldn't answer, and subsequently received passive-aggressive messages through the app for escalating the issue. It transpired that a previous guest had tripped something, and I had to reset the fuse box myself. This should have been checked before my arrival, and I was left without electricity for over an hour. Another issue was that parts of the carpeting were wet. In particular, there was a rug under the bed that appeared to have been recently cleaned. However, the windows were closed and the room wasn't properly ventilated, resulting in a strong damp smell throughout the property. The rug was still wet to the touch when I arrived, as were sections of the carpet on the landing. Given these issues, I asked whether I could check out early, but the host refused to waive the cancellation fee. As a result, I reluctantly remained for the full three-night stay. It's a shame because the property has potential, but the overall experience was poor.

• L

  Lyla

  GB · extended_group · Jul 2026

  10/10