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self · Apr 2019
Nice and peaceful ambience, however neither sheets nor towels were ever changed during my entire stay. No contact person was ever communicated to me but I was approached by a lady by the name of Carol. I went to Jamaica to assist my son with his exams. Both him and his mother are in school there. They visited a few times and it was more convenient for us to study there. Carol approached me and informed that I will have to pay her US$25.00 for each night she came. I paid her reluctantly as Expedia never informed me of this nor did I know Carol as an agent .
self · Mar 2019
Listing says "A complimentary continental breakfast is served each morning between 6 AM and 10 AM", however it is not served, not even prepared. You can make instant coffee, or toast (the butter tub full of bits of food), IF, you clean up, wash the dishes and put them away. I commented on a rack of not-clean dishes, the staff (Carol) blamed the other guest (paying customer), yet two days after the other guest had left, they still had not been cleaned and put away, nor the dirty cutlery in the sink. The lamp in the room was faulty, staff immediately said they would bring a new one the next day, I thanked her and said it would be really be appreciated. It was never done... nor where any of the other verbal commitments made. Carol complains about lights on or doors unlocked, even sending me an email blaming me for what another guest did! Yet ever-present as she is, it is not to clean or make good on commitments, more to complain, speak of God, or vent on American laws; never just do her job and clean. "Check-out time is 11 AM" but I was emailed to insist that I checkout before 10am. Long before I was due to checkout, Carol came asking for feedback, I tried to give it but she interrupted to blame the last guest, when I said she (the last guest) left two days ago, you have to take some responsibility, she became irate, snatched the keys and slammed the door. 100's of hotel stays, this is the worst. Terms of the listing are not met, Worse, it's just not a peaceful place to be.
self · Feb 2019
Much much nicer than it looks in the picture. It was like staying in a beautiful house of a family member (with privacy of course).
partner · Feb 2019
Very much a home from home, and Claudia and Peter were incredibly friendly and helpful!
partner · Dec 2018
Everything was unique. The security was superb. Excellent customer service. Just mention your needs and will be provided.
6 Chester Avenue · Kingston