The J House Greenwich Hotel

389 reviews

• S

  Silvia

  US · couple · Oct 2026

  8/10
• C

  Christie

  US · couple · Aug 2026

  2/10

  Loud, dirty, overpriced and tacky concept hotel

  As a frequent traveler, this was the worst hotel experience I've had by far. We asked for a quiet room, but were placed by the pool with loud music. Luckily that ended at 7, but we returned to the room to find extremely loud and offensive music playing from a wedding at the hotel, whose doors were open just steps from our room. Pounding music from 9pm to midnight after calling and being assured it would end at 10. That's not to mention black mold in the shower and the floor was dirty. Staff were generally confused and unhelpful. The desk seemed surprised about the wedding and said this was not their usual experience. He could not explain the mold and dirty floor. We have pictures the mold and dirt and video of the party next to our room and expect a full refund. Because we booked via Booking, they said they could not provide one.

• L

  larT8369LH

  BETHESDA, MONTGOMERY COUNTY, MARYLAND · Family · Jul 2026

  10/10

  Whether visiting the area or a night passing through, it's the J House in Greenwich for you!

  The J House is exceptionally located for visits to Norwalk and points north, south to Greenwich, west to friends and family in Westchester Co. NY and a quick hop on to I-95 to New York. If you like Italian, it's Tony's in the hotel for home size servings! The Sunday brunch is excellent before checking out. This is a dog friendly hotel with exceptionally engaged and attentive staff for you and your pet. The rooms are well provisioned and very clean ... and if you haven't experienced a Japanese-style toilet ... well do it !!! Know that it is also a hot spot for its bar, receptions, birthday parties and other group events. On this visit, our one of many, particular appreciation goes out to Edward, Catherine, Rakib, Luis and Janice for outstanding service and providing a memorable stay!

• M

  mpetrucelli2026

  Business · Jul 2026

  8/10

  A wonderful stay- GREAT customer service

  My stay was wonderful. Rakub (?sp) was so kind and friendly at the front desk. In my first room (?215) my bed was REALLY firm. I have learned from frequent business travelers you can ask for a mattress topper at hotels so after my first uncomfortable night I called to ask if that was available here. Rakub ( again sorry if I am misspelling) offered to have me change rooms and took me to see two different rooms. I found a more comfortable mattress in 204 and stayed there. It was a bit inconvenient to have to change rooms, but since I had two more nights I did not want a back ache and changed, At the conference another attendee mentioned in her room the bed was slanted and one side was very hard and she rolled to the other side which was more " lived in". I am not a business traveler, but do travel a lot for pleasure and your beds are not great. Typically, the beds feel luxurious and I am sad to say that was not my experience here. If you know there is mattress firmness variability maybe mention that to guests at check in, invest in toppers if requested or overhaul your mattress supplier. The sheets and towels were great. Since I am writing, I was surprised that there were single guest notions. I did not think that was allowed anymore. Not a deal breaker. I take mine home and finish them, but it is a lot of plastic and not great for the environment. Finally, the restaurant....I live two hours away, but I will be sure to swing back by for the chicken Martini if I am in the area. It was delicious!!!! I also really loved the Tony's sandwich. Speaking of Tony... Tony, you should market yourself to other restaurants to coach them on how to give great hospitality. You are the G.O.A.T. It was the perfect mix of making guests feel seen and wanted, but not invasive. On the second night I had planned to eat at Tony's, but another attendee wanted to leave J House and try something new. We wound up at Terre. My food was average at best and terrible service. For my last night I knew I was staying at Tony's and it did not disappoint. I had 9 other attendees eat with me and they were all raving about there choices. The people who had the sushi said it was some of the best they had ever eaten. Overall a great experience. You staff is VERY friendly. They made me feel like a valued guest and that will bring me back if I need to stay in the area. 4/5 stars because the mattress issue.

• J

  J2815MQbrianc

  Family · Jul 2026

  10/10

  Good Humans and all the sweet stuff inside

  check-in Excellent vallet Excellent Room Excellent Cleanliness Excellent Noise level Excellent Note: Service review needs emphasis; Luis and his associate at front desk went out of their way to assure my elderly mother had a warm and seamless visit after surgery. Luis immediately cleared my mother for late checkout so she can recover longer from anesthesia after a medical procedure. Luis and his associate's only concern was "Is that enough time, Sir?". Great humans. Good work is one thing; 'Good Heart and integrity' cannot be taught. Congrats on your selection of top tier humans and this goes beyond the front desk team. Valet folks were all very understanding and handled my poor demeanor professionally....It felt much better to apologize to the valet staff member a few minutes later when I realized I could have handled things better upon arrival. Working on that, LoL. Side note: All of the staff didn't act like they were at work. They appeared and felt relaxed, loose and happy to be there. That caught my attention as I had been to several other hotels in the area recently...Good Vibes all around! Almost forgot to qualify the young lady in the coffee, snack location....I cannot spell her name....Friendly, bright and sharp as a tack....She has a good rapport with the guests obviously; they called her by her first name. Clearly she can quickly identify who she is working with and knows which role to play....a unique trait. This is an authentic review from a local that cares (and never does reviews). You treated my mother like a queen....and that gets my attention and recognition. I trust this review is brought to the attention of staff on site today. [7/24/26]. Respectfully, Brian Cronin