The Lotus Aman Hotel

113 reviews

• W

  W9090FTadelinea

  Couples · Jul 2026

  10/10

  Wonderful Stay

  Our stay at Lotusama was truly exceptional, and it was all thanks to the amazing team. A special thank you to Chloe, who was incredibly kind, professional, and always ready to help. Every member of the staff made us feel genuinely welcome from the moment we arrived until the day we left. A special mention also goes to the housekeeping team. The housekeepers were always smiling, kind, and welcoming. They did a fantastic job every day and their warmth and positive attitude made a real difference to our stay. The doorman was equally friendly and welcoming, always greeting us with a smile. The kindness, hospitality, and genuine care shown by everyone at Lotusama made our trip unforgettable. Thank you all for making our stay so special. We highly recommend Lotusama and can't wait to come back!

• S

  Safari602906

  GURUGRAM (GURGAON), GURGAON DISTRICT, HARYANA · Couples · Jan 2026

  8/10

  Clean, Well-Located Hotel with Small Rooms

  I stayed at Lotusama Hotel in Hanoi and had an overall pleasant experience. The staff were extremely sweet and helpful, always ready to assist with a smile. The location is excellent, making it very convenient to explore the city, and the cleanliness was top-notch throughout the stay. That said, the room size was a major drawback. It’s fine for a solo traveler, but not suitable for a couple. Once we opened even one suitcase, there was barely any space left to move around. Additionally, the room only had a small grilled window, which made it feel a bit cramped. Verdict: Great service, location, and cleanliness — but be mindful of the room size if you’re traveling as a couple.

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  David

  partner · Oct 2025

  10/10

  Location was great. Although we didn't get the room we booked the lovely staff worked hard to make amends. Our stay at the hotel and the area was excellent.

• 9

  920sureshn

  Couples · Aug 2025

  10/10

  A gem in Old Quarter

  We booked this hotel 3 months before arriving into Hanoi all the way from New Zealand. The hotel is centrally located in Old Quarter . We came across the friendliest staff in all our travels all over the globe. We arrived early and staff looked after our bags while we went for a wander. The room was available as soon as it was serviced and staff allowed earlier checkin. The room was nicely decorated and very clean with all the amenities . All our tour arrangements and ongoing trips were arranged by the hotel. A special thanks to Chloe who took care of all the tours and guided us to local attractions as. Chloe is just awesome.. Great breakfast included. This hotel should be rated as 5 star for location, friendly staff and amenities . Highly recommend.

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  _aamnnn_

  MUMBAI, MAHARASHTRA · Family · Jun 2025

  8/10

  Beautiful place, beautiful people.

  The hotel was amazing. One of the staff members named Chloe helped us through all of our bookings to Sapa and back. Additionally, they were very considerate of our weird check in timings due to overnight trains and buses. Chloe was available 24x7 on whatsapp as well in case of any problems during our trip here.